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Pertemuan 3 – IT Management
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 Val IT
 Val IT is developed and maintained by the IT Governance Institute
(ITGI), which is an independent non-profit research institute affiliated with
the Information Systems Audit and Control Association (ISACA).
 Val IT is an extension framework to COBIT; it “focuses on the investment
decision ... and the realization of benefits ..., while COBIT focuses on the
execution...”1 and was developed when the ITGI recognized the need for
a framework that sets good practices for the process of value creation.
 This can be accomplished by providing enterprises with the structure
they require to measure, monitor and optimize the realization of business
value from their investment in IT.
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 Val IT
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 Control Objectives for Information and Related
Technology (CobiT) is the most
holistic,internationally recognized framework
aimed at achieving organizational information
technology goals and objectives, developed and
maintained since 1996 (current version is 4.1)
by IT Governance Institute - an organization
tightly cooperating with Information Systems
Audit and Control Association (ISACA) .
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 COBIT (Control Objectives for Information and
Related Technology )
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 IT Infrastructure Languange (ITIL)
 ITIL is a public framework that describes Best
Practice in IT service management. It provides a
framework for the governance of IT, the ̳service
wrap‘, and focuses on the continual measurement
and improvement of the quality of IT service
delivered, from both a business and a customer
perspective.
 This focus is a major factor in ITIL‘s worldwide
success and has contributed to its prolific usage
and to the key benefits obtained by those
organizations deploying the techniques and
processes throughout their organizations.
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 Benefits

 increased user and customer satisfaction with IT

services
 improved service availability, directly leading to
increased business profits and revenue
 financial savings from reduced rework, lost time,
enhanced resource management and usage
 shorter time to market for new products and
services
 improved decision making and optimized risk.
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 ITIL
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 ITIL
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 ITIL
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 ITIL
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 Business Framework
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 ISO 20000 IT Service Management
 ISO/IEC 20000 is an internationally accepted
standard and documents the requirements for IT
Service Management.
 It is based on and is intended to supersede the
earlier, British Standard BS 15000.
 BS 15000 has its origins in the IT Infrastructure
Library (ITIL).
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 ISO 20000
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 ISO 20000