Conflict Management

PRESENTED BY :
ASHUTOSH RUDRA
GOURI KINHAL
PRIYADARSHINI
SHILPA KUNGWANI
SUYASH YADAV
 Activity 1

 Form Pairs
 1s make a fist
 2s persuade 1s to open
 Discuss successes /failures
 Debrief
What is conflict?

Hostility between individuals or groups

due to incompatible expected outcomes, ideas,
beliefs, values, needs or interests.
Working together is NOT easy

o No two people are alike

o Competition for limited resources
o Misconceptions/Miscommunications
o Trust deficit
o Diverse beliefs/views/approaches
o Personality clashes
o Jurisdictional ambiguities
Is conflict good or bad?

Good Bad

Increased creativity Relations breakdown

New solutions Productivity decreases

Opportunities to test capabilities Decision making slows

Levels of conflict
Types of conflict

Intra personal

Interpersonal

Functional

Intergroup
What is conflict management?

 Process of limiting the negative aspects of conflict while increasing

the positive aspects of conflict.
 Aim : Enhance learning and group outcomes, including
effectiveness or performance in an organizational setting
Managing conflict styles
Conflict styles - Avoiding
Conflict styles - Competing
Conflict styles - Accommodating
Conflict styles - Compromise
Conflict styles - Collaborating
Steps to Resolve
 Conclusion

 Appreciate differences
 Act fast and resolve quick
 Focus on problem, not people
 Be open to alternatives
 Negotiate
 Listen & empathize