Some hospitals specialize in particular conditions like cancer or psychiatric illness.

Other hospitals specialize in particular types of patients like geriatrics, children or the
terminally ill. However, the best known type of hospital is the general hospital which
deals with almost everything, has ambulance crews and beds for both intensive care
and long stay. A big general hospital has many different specialist departments.
Identifying departments can be confusing because different hospitals use different
names for the same thing. For example, one hospital may have a ‘children’s unit’
which a different hospital calls ‘Paediatrics’. ‘Accident and Emergency’ (A&E) in one
hospital is called ‘Casualty’ in another. There are many other examples. The
department that specializes in heart problems, is sometimes called ‘Coronary Care’.
Others call it ‘Cardiology’ or ‘Cardiovascular medicine’. Nephrology, the department
that treats illnesses of the kidney is sometimes called ‘the Renal Unit’.
Gastroenterology (digestive system) is sometimes ‘the Department of Hepatology’.
Hospital staff often use abbreviations for departments. For example, they refer to
‘Obs and Gynae’. This is a department combining Obstetrics (pregnancy), and
Gynaecology (women’s reproductive organs). They call Otolaryngology, ‘ENT’ (ears,
nose & throat), mostly because it is much easier to say.
 Pediatrics children’s unit

Casualty Accident and Emergency’ (A&E)

specializes in heart
Cardiology Coronary Care
problems

treats illnesses of
Nephrology the Renal Unit
the kidney

the Department of
Gastroenterology digestive system
Hepatology

Obstetrics (pregnancy) and Gynaecology

Obs and Gynae
(women’s reproductive organs)

Otolaryngology ENT’ (ears, nose & throat)

Asking direction expressions

Sorry,,, Where is cardiology room?

Could you tell me where renal unit is?
Useful vocabulary to give directions

 It’s on the second floor on the side near the stairs.

 Go straight!
 Go along this corridor!
 Go down to the first/ second/ third floor by the lift/ stairs
 Go up to the first/ second/ third floor by the lift/ stairs
 There’s a sign under / over / at the door.
 Turn right!
 Turn left!
 Make U-turn!
 Have a look on your right/left side!
 You’ll see ……..on your right/left, then…………
 dispenses

lift

corridor

stretchers

reception

waste

mortuary

transport
Role play settings

1) A 20 years old girl is coming to the hospital/ clinic to have a medical check up for a
scholarship.
2) An old man is coming to the hospital/ clinic to check his high blood pressure.
3) A woman is coming to the hospital/ clinic to check her pregnancy.
4) A young boy is coming to the hospital/ clinic to check his ear problem.
5) A young woman is coming to the hospital/ clinic to check her toothache.
6) A man is coming to the hospital/ clinic to check his diarrhea.
7) A woman is coming to the hospital/ clinic to have her cut checked/cured.
8) An old man is coming to the hospital to check his cough which he has suffered for 1
week
What you should consider ????????

 Include the conversation at reception

 Include the medical record conversation
 Include the process of the check up and giving suggestions