Strategic Performance of Qatar Airways

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Qatar Airways

 Established in 1993

 Begun its operation in 1994

 The headquarters of Qatar Airways Company is situated in Doha, Qatar.

 The airways connect about 150 international destinations such as North


America, South Asia, and Africa and others.

 Total commercial airline possessed by the company is about 200

 The numbers of the employee are 31,000 people, where approximately 19,000
people are directly involved in the services.
Vision and Mission

 “To become a world class carrier and cargo service provider


with a global reach.”

 “To deliver Excellence in Everything We Do”.


Objectives and Strategic Goals
“To ensure 100% compliance with safety and security
regulations.”

strategic goals:
to create a clear Customer Preference for Qatar Airways,
to become the "Employer of Choice" for their staff,
to establish operational excellence in delivering our
promise to their clients,
to develop sustainable profitability throughout the
organization.
Qatar Airways Performance
Topped a global ranking of international airlines for several years.

achieved the number one spot in a global study by AirHelp.

operating 90.5 per cent on-time departures over the course of 2016/2017
fiscal year

reliable operation with a minimum connecting time of just 30 minutes.

Baggage handling performance for 2016/2017 was best-in-class.

The airline’s annual revenue has increased by 10.4 per cent in the fiscal
year 2017.
Achievements
In April 2011, Qatar Airways reached a milestone reaching 100
destinations in its global route map

It joined “one world”, as of 30 October 2013,

Qatar Airways achieved consecutively the Skytrax Airline of the Year In


2011 and 2012 .

In June 2015, Qatar Airways achieved the Skytrax Airline of the Year 2015
accolade for a third time.

In 2016, Qatar Airways won World's Best Business Class; Best Business
Class Airline Lounge and Best Airline Staff Service in the Middle East .

In 2017 it achieved Skytrax World Airline Awards.

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