6

• PRESENTED BY
• FAIZAN KHAN
• KUSHAL AGRAWAL
• BASUNDARA SINGH
• SARANGA
• VIVEK SINGH
• RASHEEM
 WHAT IS SIX SIGMA
•SIX SIGMA SEEKS TO IMPROVE THE QUALTY TO PROCESS
OUTPUTS BY IDENTYFYING AND REMOVING THE CAUSE
OF DEFECTS (ERRORS ) AND MINIMIZING VARIABILITY IN
MANUFACTURING IN BUSSINESS PROCESSES

•USES OF SET OF QUALITY MANAGEMENT METHODS,

INCLUDING STATISTYICAL METHODS.
COST REDUCTION OR PROFIT INCREASE, CYCLE
TIME,SAFETY , DELIVERY ETC

•QUALITY MANAGEMENT TOOLS ARE ALSO USED.

 DEFINITION

• A structured method for improving business

processes.
• An organizational mindset in which people
make decisions based on data, look for root
causes of problems, define defects based on
customer rather than internal requirements,
seek to control variation, track leading
indicators of problems to prevent them from
happening, etc.
 How to do ?
• The DMAIC Model
• At the heart of Six Sigma is a systematic method for
analyzing and improving business process called
DMAIC. The DMAIC model includes five phases:

• Define opportunities 
• Measure performance 
• Analyze opportunity 
• Improve performance 
• Control performance
 Six Sigma Roles And Responsibilities

•  Sponsor:
•  Leader
•  Champion
•  Black Belt
• Green Belt
•  Team Member
•  Process Owner
 6 Concepts
Concept Definition
Critical-To-Quality Customer performance
Characteristics (CTQ) requirements of a product
or service

Defect Any event that does not meet

the specifications of a CTQ

Defect Opportunity Any event which can be

measured that provides a
chance of not meeting a
customer requirement
Concept Of Defects At The Core Of 6
 HR's Role in Six Sigma
• Black Belt Selection and Retention
• Rewards and Recognition
• Project Team Effectiveness
• Creating a Six Sigma Culture
• Change Management and Communications
• Being Included in Six Sigma
• Gaining the Right Skills and Knowledge
 Where can Six Sigma be applied?
Service
Design
Management

Purchase

Administration Six Sigma

Methods Production

IT
Quality
Depart.
HRM M&S
 ‘Six Sigma’ companies
• Companies who have successfully adopted
‘Six Sigma’ strategies include:
 Examples
• GE:
• Approving a credit card application
• Installing a turbine
• GENERAL ELECTRONICS
• In 1995 GE mandated each employee to work towards
achieving 6 sigma
• The average process at GE was 3 sigma in 1995
• MOTOROLA:
• At Motorola we use statistical methods daily throughout all of
our disciplines to synthesize an abundance of data to derive
concrete actions….
 ADVANTAGES
• PLACES A CLEAR FOCUS ON ACHIEVING
MEASUREBLE AND QUANTIFUIBLE FINANCIAL
RETURNS.
• CREATES STRONG LEADERS
• STRESSES THE IMPORTANT OF DATA AND
DECISION MAKING BASED UPON FACTS.
 DIS-Advantages
• EVERYONE MUST BUY IN OR UNLIKELY TO BE
SUCCESFULL
• MUST BE USED AS A METHODOLOGY AND TO
SIMPLY COVER LIABILITY
• HIGH COST TO IMPLEMENT
• BUREAUCRATIC PROBLEMS- BLACK BELTS
STEPPING ON TOES OF MANAGEMENT .
• UNREALISTIC EXPECTATION FOR PRODUCT
• HIGH QUALITY DATA MUST BE AVAILABLE.
 CONCLUSION
• SIX SIGMA IS SOMETHING THAT MUST FIT YOUR
COMPANIES “STYLE”
• Ge, Honeywell, Motorola have more ridged
regulations within their R & D overall work schedule
• 3M is a company that is a little more loose.
• Allows many employees to work on their project for
a certain amount of time per week.
• The stringent regulation on this hinders 3M’s more
“free spirited” attitude.
THANK YOU