The man who taught

Japanese
about QUALITY
of management
1. Constancy of purpose
With aim to become competitive and stay in business
Allocating resources for long term planning
Research and education, design improvement,
equipment maintenance
2. Adopt new philosophy
Awaken to challange
and Take leadership
for change
Mistakes and defects
are no longer
accepted
3. Cease dependence on inspection
Eliminate need of mass inspection by building quality
into the product.
Quality comes from improved processes.
Inspection is too late.
4.

Supplier selection
Awarding business on price tag alone
Instead total cost be minimised.
Single supplier for one item on long
term relationship of loyality & trust.
Statistical evidence of process
control for critical parts.
5. Constant improvement
Continuously improve quality, productivity and
reduce cost.
Study of process that is in state of statistical control.
6. Training
Training should be given on the job.
7. Leadership
Aim of leadership should be to help
people and machines do a better job.
Remove barriers that make it
impossible for workers to do his job
with pride of workmanship.
8. No fear
Drive out fear, so that everyone may work effectively
for the company.
9. Break down barriers
Break down barriers between the departments.
Team work
10. No coercion
Eliminate slogans, exhortations and target for zero
defects from work force.
Goal without roadmap has opposite effect.It
generates frustration and resentment.
Management dumping their responsibility on
workers.
 11. Promoting leadership
Management must eliminate work
standards (quotas) and replace it with
leadership.
Eliminate management by objective.
Eliminate management by numbers,
numerical goals, Substitute leadership.
12. Promote pride
Management must remove barriers that rob people of
their right to pride in workmanship.
Abolishment of annual or merit rating and of
management by objective or by numbers.
13. Education and self
improvement
Institute a vigorous program of education and self
improvement.
14. Participation of everyone
Put everyone in the company to work to accomplish
the transformation.
Transformation is every body’s job.
Variation
Variation is inherent in the system and will persist
regardless of who the workers are.
Variation
When all the data fall within the control limits and
there are no trends or cycles we have achieved
stability.
Variation
Any thing that causes a variation to fall outside the
control limits is probably a special cause. This can be
found and often eliminated.
Stable system
Adjusting or interfering in a stable system instead of
improving it could do considerable damage.
Only changes of the system, not adjustment of
existing system (which is already in control) can
lessen variation and volatility.
Cooperation
Close cooperation is a source of strength leading to
greater competition.
Cooperation between Departments, Suppliers,
Management & workers, and even Competitors.