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Critical Thinking Slides - V1
Critical Thinking Slides - V1
Welcome
• Warm-up
Course Objectives/Outcomes
• Explain the basic terms, concepts and principles of critical thinking
• Explain the difference between thinking and critical thinking
• Describe the difference between creative, lateral, parallel, and critical
thinking
• Identify the different methods used in critical thinking
• Analyze the impact of the 6 different hats thinking framework
• Apply the different thinking methods in solving problems
• Apply the different thinking methods in decision-making
• Analyze the impact of the 6 different hats thinking framework
Training & Development Division
Customer Service Course
Course Activities
• Multiple assessments
• Classroom exercises aimed at validating lessons
learned
• Participant classroom presentations
• Formal examination
• Participant feedback
• Completing various forms
Training & Development Division
Customer Service Course
Course Requirements
• No prior course pre-requisite
• 100% attendance
• Minimum to earn Certificate of Completion
• 70% of Formal Assessment
• 90% for a Distinction
• Letter of Attendance for grades below 70%
• Formal Assessment based on:
• 50 % Attendance & Classroom Participation (Individual)
• 50 % Final Exam (Individual – open book)
Training & Development Division
Customer Service Course
1. What is Thinking
2. Intelligence Trap
3. Data, Information, and Knowledge
4. Thinking Methods - Introduction
5. CoRT Thinking Model
6. CoRT Thinking Methods
7. Pisco Method
8. Creative Thinking
9. Lateral Thinking
10.Parallel Thinking
11.Six Thinking Hats
12.Weighted Scoring Method
13.Bloom’s Taxonomy
Critical Thinking
What is Thinking?
Thinking
The process of considering or reasoning about something
PLUS
MINUS
INTERESTING
PMI
P = Plus
• The good things about an idea
• Why you like it
• What are the benefits of it
PMI
M = Minus
• The bad things about an idea
• why you don't like it
• What are the potential problems
PMI
I = Interesting
• What you find interesting about an idea
• What are the future implications of the idea
• What does it tell us about the status quo
PMI: How to do it
PMI: How to do it
PMI: How to do it
P M I
PMI: How to do it
P M I
PMI: How to do it
P M I
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PMI: How to do it
P M I
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wj3446j46j46j46je Fsvwmwwefwe;l,
P M I
Faskmdf wkmfwef Salkmvskfvmaslfkv Sadfmewpmfeow
PLUS
• They wouldn’t break as easily
• They would not be as dangerous when broken
• Easier to transport in bulk because of resilience
PMI: Example
MINUS
• Plastic would be more expensive than glass
• Plastic would get scratched very easily
• Plastic could be melted easily
PMI: Example
INTERESTING
• Perhaps windows could be of all colours if
plastic
• Perhaps we take it for granted that glass is best
since we are used to it
• Maybe the windows could be coated with anti-
scratch coating
PMI: Exercise
PLUS
• More people would be able to get into buses
• It would be easier to get in and out
• Buses would be cheaper to make and to repair
MINUS
• Passengers would fall over if sudden stops
• Old people and the disabled might not be able to use buses
• It would be harder to carry shopping bags and babies
INTERESTING
• Might be two types of bus; one with seats, one without
• The same bus might do more work
• Comfort is less important on a bus ??
CAF
CONSIDER
ALL
FACTORS
CAF
Related to
• Action
• Decision
• Planning
• Judgement
• Conclusion
CAF
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2.
3.
4.
5.
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2. sdfrva;,r;rropawe
3.
4.
5.
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2. sdfrva;,r;rropawe
3. lawooeridmcwnw
4.
5.
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2. sdfrva;,r;rropawe
3. lawooeridmcwnw
4. lskedjedosmwapc
5.
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2. sdfrva;,r;rropawe
3. lawooeridmcwnw
4. lskedjedosmwapc
5. xoowwmkfkovms
6.
7.
8.
9.
10.
CAF
1. sfakwpaefmwaop
2. sdfrva;,r;rropawe
3. lawooeridmcwnw
4. lskedjedosmwapc
5. xoowwmkfkovms
6. xwspaweofmefm
7. zkdoekrirjwwopac
8. lslwiwirjfkcmqas
9. cdale;aefiemfefm
10. kmxppaowedope
CAF: Exercise
OTHER
PEOPLE’S
VIEWS
OPV
FIRST
IMPORTANT
PRIORITIES
FIP
CONSEQUENCES
& SEQUELS
C&S
ST MT LT
C&S: How to do it
ST MT LT
C&S: How to do it
ST MT LT
Faskmdf wkmfwef
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Sad.f/mr kiwmr r
C&S: How to do it
ST MT LT
Faskmdf wkmfwef Salkmvskfvmaslfkv
weewtwrtjwryjyj We weew;vws;vwp
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ST MT LT
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Short-Term consequences
• friends have plenty to shoot at,
• rabbit is alternative source of food,
• lots of fun had,
• lots of guns sold
C&S: Example
Medium-Term consequences
• rabbits have multiplied,
• they have become a pest
C&S: Example
Long-Term consequences
• rabbits have spread all over Australia
• do a lot of damage to crops
C&S: Exercise
AIMS, GOALS
& OBJECTIVES
AGO
Aim
• Make all arrangements for building
Goal
• Complete the shopping centre
Objectives
• to make a profit,
• build a successful shopping centre,
• pleasing potential shoppers,
• fitting in with planning authorities,
• work well in time and in budget
AGO: Exercise
ALTERNATIVES,
POSSIBILITIES
& CHOICES
APC
P I S C O
Thinking creatively
Thinking creatively means
conceiving and understanding
things in new ways, developing
new approaches, finding fresh
perspectives or shifting them
easily, being curious and being
original.
Thinking creatively (count.)
Creativity consists largely of
rearranging what we know in order
to find out what we do not know.
Questions/discussion This would work if Are there alternatives? Let’s summarize views
topic we did X Could there be another Let’s look at priorities
The benefit would reason? The points to discuss
come from Y What is a creative are...
High labour costs solution
mean a lower
workforce
Source Edward de Bor 9
Six thinking hats continued...
Questions/discussion This would work if Are there alternatives? Let’s summarize views
topic we did X Could there be another Let’s look at priorities
The benefit would reason? The points to discuss
come from Y What is a creative are...
High labour costs solution
mean a lower
workforce
Source Edward de Bor 9
Sequence is not fixed, but often it is:
1 White – info
2 Green – ideas
3Yellow – benefits of ideas
4 Black – evaluation
5 Red – feelings
6 Blue - conclusions
Six Thinking hats - Evaluation
10
Six Thinking Hats (cont.)
the students were given an
open-ended questionnaire to
express their views on using
the Six Thinking Hats method
Weighted Scoring Method
Another excellent method
utilized in Creative Thinking.
Weighted Scoring
Method.xlsx
Critical Thinking in Academia