Leadership Communication

Part 2

Functions of leadership communication

& leadership communication skills
Mohammad Rezal Hamzah
rezal@unimap.edu.my
 Learning outcome
At the end of the lecture students should be
able to:

1. Explain the function of leadership

communication

2. Describe leadership communication skills

 Function of leadership communication
Functions of leaders are:
1. guide 8. solve problems
2. direct 9. facilitate work
3. motivate 10. delegate
4. inspire 11. clarify roles
5. influence 12. disseminate
6. persuade information
7. interact 13. manage conflict
 Leadership communication skills
• Learned competencies that leaders are able to
demonstrate in performance

• Categories of leadership skills:

1. Interpersonal/core communication skills
2. Administrative/managerial communication skills
3. Conceptual/corporate communication skills
Interpersonal/core communication
skills
1. Socially perceptive
having insights and awareness of what is important
to others, how they are motivated, the problems
they face, how they react to change
involves understanding the unique needs, goals, and
demands of organizational constituencies
has a keen sense of how employees will respond to
proposed changes
2. Emotional intelligence (EI)

The person’s ability to understand his/her

own and others emotions and to apply the
understanding to life’s task

The ability to perceive and express emotions,

to use emotions to facilitate thinking, to
understand and reasons with emotions, and
to manage emotions effectively within oneself
and in relationships with others
3. Managing interpersonal conflict
 Conflicts is the struggle between two or more
individuals over perceived differences
regarding substantive issues or over perceived
differences regarding relational issues
 Conflicts must be manage in an effective and
productive ways to reduce stress, increase
creative problem solving and strengthen
leader –follower and team-member
relationships
Administrative/Managerial communication
skills
1.managing people:
+ management by walking around
+ help employees work as a team
+ motivate them to the best
+ promote good relationship among
employees
+ deals with urgent staffs matters
2. Managing resources:
+ resources include people, money, supplies,
equipment, space etc
+ acquire and allocate resources

3. showing technical competence/functional

competence
+ have specialised knowledge about work
+ understand how organization functions
+ give the leader the understanding needed to
direct, guide, motivate
 Conceptual/corporate communication
skills
1. Problem solving
- Leaders cognitive ability to take corrective
action in a problem situation in order to
meet desired objective
- Skills include identifying the problem,
generating alternatives, selecting the best
solutions and implementing the solutions
2. strategic planning
- a cognitive activity
- must be able to think and consider ideas to
develop effective strategies for group or
organization
- requires developing careful plans of action
based on available resources and personnel to
achieve a goal
3. creating vision
- Must be able to set forth a picture of the
future better than the present
- Need to communicate the vision to other
members of the organizations so that it can be
implemented
 Summary leadership
communication
 Able to communicate effectively in various
context -intrapersonal, interpersonal, group,
organization and mass
 Communication skills required are
thinking/cognitive, listening, speaking,
writing, reading, etc.
 Use communication to perform the function
of a leader
• Leadership is basically communication
• A person cannot be a leader without followers
• Need to communicate more than 70% of the
time
• Must be skillful in communication in order to
be effective leaders
• Communication skills can be learned
• You can be effectively leaders if you learn how
to communicate skillfully