SUMMER INTERNSHIP

“COMPARISON
BETWEEN RELIGARE
AND STOCK TRADING
SERVICE”
SUBMITTED BY-
MOHAMMAD SAAD
B.COM(HONS.) VTH Sem.
A7004614096
 INTRODUCTION
• The stock broking industry is a service-oriented industry where brokers act as
agents for investors when a security is bought or sold and are compensated with a
commission. Investors would not hesitate to switch to alternative brokerage houses
if they do not obtain satisfaction. Providing quality service and hence customer
satisfaction should thus be recognised as a key strategy and a crucial element of
long-run success and profitability for stock broking businesses

• Little has been done towards understanding the expectations investors hold from
their stockbrokers. Since expectations serve as benchmark to gauge the service level
of brokers, the delivery of services that exceed customer expectations is one strategy
that can give firms a competitive advantage. Therefore, it would seem beneficial for
stockbrokerage firms, in a dynamic economic environment like India, to provide
service at a good scale of quality.

• In addition, stockbrokers have much to gain in understanding investors’

expectations of them, as this would help the stockbrokers to serve their customers
better and foster long-lasting relationship with their customers. This study therefore
aims to provide a platform for understanding whta the customer needs and what is
being provided to bridge the gap between customer expectation and the actual
service rendered. This information would be useful for those who would like to
control and improve the performance of their service.
 OBJECTIVES

• Comparison of Religare services and stock trading services.

• To study various financial products like Equity, Mutual Funds, Commodity&

Portfolio Management Services.

• To Study the various services provided by Broker house to there clients.

• To know investors experience in capital market

•
• To study what other services investors expect from their broker house.
THE INDIAN FINANCIAL SECTOR

The Indian financial services industry has experienced

significant growth in the last few years. There has been a
considerable broadening and deepening of the Indian financial
markets due to various financial market reforms undertaken by
the Indian regulators, the introduction of innovative financial
instruments in the recent years and the management and
brokerage have been liberalized to allow private sector
involvement, which has contributed to the development and
modernization of the financial services sector. This is
particularly evident in the non-banking financial services
sector, such as brokerage, resident mortgage and insurance
services. Where new products and expanding delivery
channels have helped these sectors to achieve high growth
rates recently. Financial services accounted for approximately
14%of the total GDP.
RELIGARE:THE COMPANY

 Religare Enterprises Limited (REL), is one of the leading integrated financial

services groups of India.

 The company offers a diverse bouquet of services ranging from equities,

commodities, insurance broking to wealth management, portfolio management
services, personal financial services, investment banking and institutional
broking services.

 The services are broadly clubbed across three key business verticals- Retail,
Wealth management and the Institutional spectrum.

 Religare Enterprises Limited is the holding company for all its businesses,
structured and being operated through various subsidiaries.
 COMPARISON
BANK ACCOUNT VS DEMAT ACCOUNT
S. No. Basis Of Bank Account Demat Account
Differentiation
1. Form of Funds Securities
Holdings/Deposits

2. Used for Safekeeping of money Safekeeping of shares

3. Facilitates Transfer of money (without Transfer of shares (without actually handling shares)
actually handling money)

4. Where to open A bank of choice A DP of choice (can be a bank)

5. Requirement of PAN Not Mandatory Mandatory (effective from April 01, 2006)
Number

6. Interest accrual on Interest income is subject to No interest accruals on securities held in Demat account
holdings the applicable rate of interest

7. Minimum balance AQB* maintenance is No such requirement

requirement specified for certain bank

accounts

8. Either or Survivor Available Not available

facility

*AQB - Average Quarterly Balance

Comparison Table of Brokerage Charges in India
Online Broker Brokerage for Delivery Brokerage for Intraday trading MMC*

SBICAP Securities
0.50% 0.10% NIL
brokerage charges

Sharekhan
0.03% - 0.50% 0.03% - 0.10% NIL
brokerage charges

Motilal Oswal
0.30% - 0.50% 0.03% - 0.15%
brokerage charges

5 paisa
0.25% - 0.85% 0.07%
brokerage charges

Angel Broking
0.50% 0.02% - 0.03%
brokerage charges

ICICI direct
0.75% 0.15%
brokerage charges

Indiabulls
0.25% - 0.50% 0.05% - 0.10%
brokerage charges

HDFC Securities
0.50% 0.15%
brokerage charges

UTI Securities
0.80% 0.15%
brokerage charges

Religare
0.20% - 0.30% 0.02% - 0.03%
brokerage charges

Reliance Money
0.01% 0.01% card system
brokerage charges

Geogit
0.30% 0.03%
brokerage charges

Indiainfoline
0.50% 0.10% -
brokerage charges

MMC=Minimum monthly commitment.

 RESEARCH METHODOLOGY

The methodology adopted for this project is exploratory in nature since there is
no hypothesis that has to be tested. The conclusions have been drawn by
exploratory research work.

The information has been collected on secondary source,

• Secondary Sources

Secondary source has played a vital role to play in this report. A good amount of
data has been collected from various published articles and reports found in
magazines and journals. Another vital source has been the Internet and
particularly the companies own website
 CONCLUSION
Though Religare is the best trading broker in the region, its services still require some
changes so as to bring customer satisfaction levels up. As already known Religare’s
working is adversely affected by the trends in the market and in these times providing
the customer with all the requirements is a very difficult task, but still every personnel at
Religare tries to provide the utmost level of satisfaction to its clients.

 By providing refreshments at a later time, in the middle of the trading period.

 The water and other facilities can be moved inside the trading room so that the client
doesn’t have to wait for someone to bring it to him and get it himself.

 An alternative source of refreshment supply be sought so as to meet the budget of the

enterprise.

 Misuse and mismanagement should be checked.

 The Odin diet software is the most advanced and user friendly software that Religare
provides for its clients. The customer should be made aware of the many function
that the Odin can provide to it’s the clients