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PRESENTATION

ON
COMMUNICATION
Communication - definition
 the process by which people exchange
information or express their thoughts and
feelings
verbal

1. spoken rather than


written
2. relating to words
or using words
3. relating to a verb
non-verbal
Verbal communication
Oral (spoken) formal /informal

1. face to face 2. on the phone


(interaction, gestures, facial (speaker´s
expressions, voice,tone, fillers, body language
pauses,laughter, sighs,repetition, is not seen)
hesitation,
explanation, simple,
spontaneous,cannot be taken back)
Communication and new
technologies
Communication in different
situations

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