INDIAN RAILWAYS

CHANGING THE TIMES & CHANGING

WITH THE TIMES
 Introduction
 Indian Railways is 150 years old
 It is largest railway system in world under one management
 It is the lifeline of our country
 It is the biggest civilian employer in the world
 No strike in last 30 years in spite of 17 lac workers
 It runs 12000 trains every day
 It carries 1.4 crore passengers & 16 lac tonnes of goods
everyday
 Indian Railways, the world’s second largest railway, carries
11 million passengers each day, on 8520 trains departing from
7000 stations.
 History Of Indian Railway
 1853 First train run (Boribunder to Thane)
 1854 the first passenger train (Howrah to Hoogly)
 1856 First south line was open. (Chennai)
 1859 First north line( Allahabad to Kanpur)
 1947 Post partition 21 railway systems - 10 owned by the GOI and balance by
princely states.
 1951 Southern, Central and Western Railways SR, CR&WR created
 1952 Northern, Eastern and North Eastern Railways, NR,ER&NER created
 1955 South Eastern Railways, SER created
 1958 North East Frontier Railways, NFR created.
 1966 South Central Railways, SCR created.
 2002 East Central & North Western Railways created in October
 2003 South Western , West Central, North Central, South Eastern Central & East
Coast Railway, created in April 2003
 Organization Change In IR
Past Approach Present Approach

• Passion and Integrity to

• Nothing can change C change
H
• We are rail roads A • We are in the business of
N transportation
G
E • Hope and excitement
• Fear and anxiety • Regeneration and
• Restructuring and competitiveness
Rightsizing • Unit cost focused
• Tariff focused
Data showing the turnaround of IR
 Stimulus for change

Process Complexities
Technological Factors
Competition
Customer Satisfaction

Second order changes

Usage of IT in Railways
Metro Rail
Golden quadrilateral projects
Expansion of Railway Zones from nine to sixteen
 First order Change
• Doubling of Railway routes
• Railway road kms expansion
• Phasing out of steam engines.
• Replacing diesel engines with electric engines.
• Meter gauge to broad gauge conversion .
• Electrification of routes
• Third class accommodation abolished
• Introduction of AC-2 tier and AC-3 tier coaches
• Introduction of IRCTC
• Outsourcing of maintenance operations
• Decentralization
• Human Resource initiatives
• Product innovation
• Increasing the speed of trains
 Usage of IT in Railways
 A large complex Infrastructure System with Large Geographical Dispersion such
as the Indian Railways can benefit greatly from the intelligent use of IT

E-GOVERNANCE OBJECTIVE
 Freight revenue enhancement
 Passenger revenue enhancement
 Improvements in Customer and public service
 Investment optimization
• Transforming Transport through Technology
• Jewels in the Crown
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
-Instant voice response system (IVRS)
-Rail Net
-E- Ticketing
E-governance measures in Passenger
Business - PRS
Computerization of passenger
Reservation has been a success story for
Indian Railways.
Delhi

Calcutta
Mumbai In 1984-85, a Pilot Project was
SecBad implemented at Delhi and later
replicated at four other sites
Secunderabad, Chennai, Kolkata &
Chennai Mumbai. System set up at these
regional centers took care of trains
within their area of jurisdiction
 Freight
Operations An on line real time
system for management
Information and control of freight
traffic
System
Instant access to
Assists in Asset Tracking, information regarding
Asset Planning status of consignments
Performance Monitoring , in transit, for just in
to optimise Asset
FOIS
time inventory
utilisation

User driven Foundations

design and
implementation for a total
logistics system
Unreserved Ticketing System-UTS
The work load involved in
printing , accounting and Indian railways introduced UTS
issuing tickets to this mega to improve customer
satisfaction, revenue
segment has been a difficult generation, accounting, and
task reporting capabilities and
reduce fraud
Tickets can be issued upto System is proposed to be extended
3 days in advance progressively on all zonal railways

Indian railways have received the prestigious

computer world honour 2004 for UTS that has
improved customers’ travelling experience and
provided operational efficiency
 Resistance & overcoming Zonal change
Resistance to change

• New railway Zones creation opposed by six retired chairman of the Railway board
• Displeasure of “The Rakesh Mohan Committee” and “Controller and Auditor
General “
• Various questions were raised about the plans and expenditure

Overcoming Resistance to change

• The Supreme court of India dismissed the petitions challenging the decision of the
government
 Conclusion
“It is not the strongest of the species that survive,
nor the most intelligent, but is the one most
responsive to change.”

“Revolutions don’t last, but Evolution does”

THANK YOU