GOIP Support With

OTRS

Welcome
 OTRS

Open source Ticket Request System

Major Feature Of Otrs
Web-Interface
Email-Interface
Ticket
System
 Web-Interface

 Agent web interface for viewing and working

on all customer requests
 Admin web interface for changing system
things
 Customer web interface for viewing and
sending info's to the agents
 Web interface with multi attachment support
 Easy and logical to use
Agent /Admin Login-Interface
Customer Login-Interface
 Email-Interface

 Dispatching of incoming email via email add. or x-

header
 Auto responders for customers by incoming emails
(per queue)
 Auto convert of incoming html only emails to
text/plain (to get it easier searchable)
 Email-notification to the agent by new tickets,
follow ups or lock timeouts
 Follow up check based on references and in-reply-to
header
 Ticket

 Custom queue view and queue view of all

requests
 Ticket locking
 Ticket replies (standard responses)
 Ticket auto responders per queue
 Ticket history, evolution of ticket status and
actions taken on ticket
 Ability to add notes (with different note types)
to a ticket
 Ticket

 Ticket can be moved to a different queue (this

is helpful if emails are for a specific subject)
 Ticket priority
 Ticket time accounting
 Ticket print view (PDF)
 Ticket pending feature
 Ticket responsible feature
 Ticket ACL support
 Ticket workflow feature
Agent Queue view
 Administrator Web-Interface
Admin Can manage everything from here
only
 THANK YOU
GOIP SUPPORT TEAM