Management Information

System

RETAIL SECTOR
 SPARKS

KARAN BELANI 04
MEHUL DAK 14
POOJA GANDHI 26
ASHWIN JAIN 28
DOLLY MARVANIA 44
VISHAL PANCHAL 58
 Pantaloon Retail (India) Limited

Incorporated in Kolkatta in 1997 by Mr. Kishore

Biyani
Vision: Future Group shall deliver Everything,
Everywhere, Everytime for Every Indian Consumer
in the most profitable manner
Mission: Be the trendsetters in evolving delivery
formats, creating retail realty, making consumption
affordable for all customer segments – for classes
and for masses.
Fastest growing retail company in India
 MIS and Its Importance in Retail Sector

MIS is a subset of the overall internal controls of a

Business
Importance:
 Always Management Oriented
 Integration of Subsystems
 Useful for planning
 Set and Control Targets
 Increases efficiency
 Adds Intelligence, Awareness
& Alertness of Managers
 Helps in Decision-Making
 Organizational Hierarchy

Head, Pantaloons

Head, Regional Profit Center

Operations Merchandising Warehouse/DCC Marketing HR

Area Area Category Inward Picking Dispatch

Manager Manager Managers

outlet Managers Produce

Packaged Products
Outlet

Dispatch

Customers

Material Flow
 Information Subsystem

Description Processes Related Controls

functions
Procurement Procure from wholesalers Marketing Surplus management
Information Providing technical know-how Accounting Demand
system
Finance and Manage Accounts Planning & A/C standards
Accounting construction Organization Policy
Information HR, Finance
System
Marketing Stock maintenance Distribution Forecast demands
Information Merchandising Accounting Customer complaints
System Selling Competition
Customer service
Production Products HR, Production has to be as per the
Information Manage Demand Marketing, Specified quality
System Get raw material Distribution
Manage production Finance
Human Resource Recruitment of employees HR Planning and Budget
Information Training provided Finance Organizational Policy
System Promotion
Appraisal
 Types of MIS

Transaction Processing System (TPS)

Executive Support System (ESS)

 Transaction Processing System (TPS)

Transaction Mode of Processes Goal/Purpose Remarks

Description Transaction
Dispatch of Products to Batch/Offline Collect demand To collect demand notes Can be automated for
stores notes from city in time OLTP environment
stores

Quality checking of Offline Quality control Reject products not -

products. meeting quality
standards
Sourced Buying from Offline Giving orders to To get timely delivery Can be automated
different companies. various companies from companies online for OLTP
environment

Inform regional centre Offline/batchm Prepare daily Different requirement of Can be automated
about the level of ode schedule for city different products online for OLTP
inventory schedule store environment.

Selling of products via Online Receiving Order via Promptly attend the
website Website order
 Executive Support System (ESS)
Internal & Reported Internal & Processed

- Centers with maximum sales and profit - Measures to improve performance

- Centers with maximum customer visits - Finance availability for expansion
- Centers with maximum customer complaints - Item wise demand- supply analysis
- Stores with extra space requirement - Items with highest value realization

External & Reported External & Processed

- Return on investment realized - Increase in margins per item

- Sales of competitors vis-à-vis Pantaloon - Increasing efficiency of supply chain
- Formulation of Competitor strategy
- Formulation of Expansion plans
 Input-Output Process

Employees,
Finished
Check
Goods, Relay
whether the
Training knowledge
Make sale to Assemble targets were
Manuals, of products
the weekly sales met, helps
Consumer to
customer report in further
Questions, customers
decision
Product
making
Information
,etc
| |
| |
INPUT --------------------PROCESS--------------------- OUTPUT
 Recommendations

 Training

 Feedback

 E-Retailing

 Trails
Conclusion