Quality

QSB Quality System Basics & Q7 tools in practice
QSB Quality System Basics & Q7 tools in pracice
Introduction
QSB is a kit of tools and methods which provide a fast response in

the case of claim. It also avoids our customers getting defective
parts.
1. Fast reponse
Corrective action
2. Control of nonconforming products
3. Standardized work
4. Standard operator training
5. Risk Reduction (RPN)
6. Error proofing verification Preventive action
7. Layered Audits
8. C.A.R.E
9. Lessons learned
2
Introduction
1. Fast reponse
 is a system that standardizes reactions to significant internal and

external quality failures,
 a fast reponse meeting shall be held daily to review the significant

quality concerns gathered by Quality,
 is a communications meeting, not a problem solving

meeting. It can be a 10 - 20 minute stand up meeting held on the
shop floor or in a production conference room,
 is a manufacturing review meeting owned by manufacturing

and supported by Quality, Engineering, Maintenance, etc…
3
QSB Quality System Basics and Q7 tools in pracice
Introduction
1. Fast reponse
 At the Fast Response meeting, leadership shall

 Designate a leader (owner) for each concern/issue.
 Assign owner report out for next meeting
 Owners shall be responsible for assuring all problem solving

and exit criteria are met in a timely manner.
 Owner report out shall include updates on the following:

 Fast Response Tracking Sheets
 Standardized Work Instructions
 Problem Solving Form(s)
 PFMEA
 Control Plan
 Layered Audit
 Workforce Notification
4
Introduction
1. Fast reponse
 Report out to Leadership is scheduled on the Fast Response

tracking form as deemed necessary.
 The Fast Response Tracking form should be part of a visual

management system. The format should be displayed as large
as is practical in the meeting area.
5
Introduction
1. Fast reponse
6
Introduction
2. Control of nonconforming products
7
Introduction
3. Standardized work
8
Introduction
4. Standardized operator training
9
Introduction
5. Risk reduction (RPN) operator training
10
Introduction
6. Error proofing verification
11
Introduction
7. Layered audits
12
Introduction
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 6 “Error proofing verification”
13
Introduction
7. Layered audits
Extract from DC specific requirements for use with ISO TS 16949
QSB tool # 2 “Control of nonconforming products”
QSB tool # 1 “Fast reponse”
QSB tool # 9 “Lessons learned”
14
Introduction
8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION
15
Introduction
9. Lessons learned
16
Quality System Basics & Q7 tools in practice
17
The basic 7 quality tools
18
Control
chart
19
Control Inspection
chart chart
20
Run Inspection Pareto

chart chart analysis
21
Control Inspection Pareto

Histogram
chart chart analysis
22
Control Inspection Pareto Ishikawa

Histogram
chart chart analysis diagram
23
Control Inspection Pareto Ishikawa 5 why

Histogram
chart chart analysis diagram analysis
24

Histogram Action plan
25

26

Record failures

27

Record failures Squeeze & picture failures

28

Record failures Squeeze & picture failures Find out root cause & solutions

29

Record failures Squeeze & picture failures Find out root cause & solutions Action plan

30


Internal failure
or customer
complaint
31


Internal failure
or customer
complaint
32


Internal failure
or customer
complaint
8-D-Report
33


Internal failure
or customer
complaint
QSB 1
8-D-Report
Fast response
(Fast Response is the tool

monitoring all other
activities)
34


Internal failure
or customer
complaint
QSB 2
Contr. of 8-D-Report
NC products
35


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
36


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
37


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
38


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
39


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
40


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
41


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
42


Internal failure
or customer
complaint
QSB 2
NC products
PFMEA
43


Internal failure
or customer QSB 3
complaint standardized
work
QSB 2
NC products
PFMEA
44


Internal failure
or customer QSB 3
work
QSB 2
NC products
PFMEA
QSB 6
Error proofing
Verification
45


Internal failure
or customer QSB 3
work
QSB 2
NC products
PFMEA
QSB 6
Error proofing
Verification
Controlplan
46


Internal failure
or customer QSB 3
work
QSB 4
QSB 2 Standard oper.
training
NC products
PFMEA
QSB 6
Error proofing
Verification
Controlplan
47


Internal failure
or customer QSB 3
work
QSB 4
training
NC products
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
48


Internal failure
or customer QSB 3
work
QSB 4
training
NC products
QSB 7
Layered audits
PFMEA
QSB 6
Error proofing
Verification
Controlplan
49


Internal failure
or customer QSB 3
work
QSB 4
training
NC products
QSB 7
Layered audits
QSB 5
Risk reduction PFMEA
RPN
QSB 6
Error proofing
Verification
Controlplan
50


Internal failure
or customer QSB 3
work
QSB 4
QSB 2 QSB 8
Standard oper.
Contr. of 8-D-Report C.A.R.E.
training
NC products
QSB 7
Layered audits
QSB 5
RPN
QSB 6
Error proofing
Verification
Controlplan
51


Internal failure
or customer QSB 3
work
QSB 4
QSB 2 QSB 8
Standard oper.
training
NC products
QSB 7
Layered audits
QSB 5
RPN
QSB 6
Error proofing
Verification
Controlplan
52


Lessons
learned
QSB 9
Internal failure
or customer QSB 3
work
QSB 4
QSB 2 QSB 8
Standard oper.
training
NC products
QSB 7
Layered audits
QSB 5
RPN
QSB 6
Error proofing
Verification
Controlplan
53


Lessons
learned
QSB 9
Internal failure
or customer QSB 3
work
QSB 4
QSB 2 QSB 8
Standard oper.
training
NC products The process state
of the green
colored boxes is QSB 7
indicated here Layered audits
QSB 5
RPN
QSB 6
Error proofing
Verification
Controlplan
54

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QSB Quality System Basics & Q7 tools in practice

QSB Quality System Basics & Q7 tools in pracice

QSB is a kit of tools and methods which provide a fast response in

 is a system that standardizes reactions to significant internal and

 a fast reponse meeting shall be held daily to review the significant

 is a communications meeting, not a problem solving

 is a manufacturing review meeting owned by manufacturing

 At the Fast Response meeting, leadership shall

 Owners shall be responsible for assuring all problem solving

 Owner report out shall include updates on the following:

 Report out to Leadership is scheduled on the Fast Response

 The Fast Response Tracking form should be part of a visual

2. Control of nonconforming products

4. Standardized operator training

5. Risk reduction (RPN) operator training

6. Error proofing verification

Extract from DC specific requirements for use with ISO TS 16949

QSB tool # 6 “Error proofing verification”

Extract from DC specific requirements for use with ISO TS 16949

QSB tool # 2 “Control of nonconforming products”

QSB tool # 1 “Fast reponse”

QSB tool # 9 “Lessons learned”

8. C.A.R.E CUSTOMER ACCEPTANCE REVIEW & EVALUATION

Quality System Basics & Q7 tools in practice

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Run Inspection Pareto

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools

Control Inspection Pareto Ishikawa 5 why

Quality System Basics & Q7 tools in practice

The basic 7 quality tools