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TQM - 601 Module 8 - Quality Tools - Flow Chart
TQM - 601 Module 8 - Quality Tools - Flow Chart
Total Quality
Management
Module 8:
Quality Tools - Flow
Chart
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High Level Flow Chart
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Description
• A flowchart is a picture of the separate steps of a
process in sequential order.
• Elements that may be included are:
sequence of actions
materials or services entering or
leaving the process (inputs and
outputs)
decisions that must be made
people who become involved
time involved at each step and/or
process measurements.
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Description
• The process described can be anything:
– service process
– manufacturing process
– administrative process
– project plan.
• This is a generic tool that can be adapted for a wide variety of
purposes.
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Toyota Care Repair Process
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WHY A FLOWCHART?
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Why a Flowchart?
• To develop understanding of how a process is done.
• To communicate to others how a process is done.
• To study a process for improvement.
• When better communication is needed between people
involved with the same process.
• To document a process.
• When planning a project.
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PROCESSES TO GOT
Flowchart Basic Procedure YOUR MBA
Register
1) Define the process to be for MBA
diagrammed.
Attend
Write its title at the top of the work Class
surface.
Pay
2) Discuss and decide on the attention
boundaries of your process:
a) Where or when does the process Ask Qs
start?
Study the
b) Where or when does it end? materials
c) Discuss and decide on the level of Do well in
detail to be included in the diagram. exam
Got your
MBA
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Flowchart Basic Procedure
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Flowchart Basic Procedure
4) Arrange the activities in proper sequence.
5) When all activities are included and everyone agrees that
the sequence is correct, draw arrows to show the flow of
the process.
6) Review the flowchart with others involved in the process
(workers, supervisors, suppliers, customers) to see if they
agree that the process is drawn accurately.
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Flowchart Considerations
• In practical life:
– Don’t worry too much about drawing the flowchart the “right way.”
– The right way is the way that helps those involved to understand the
process.
• Identify and involve in the flowcharting process all key people
involved with the process. This includes those who do the
work in the process: suppliers, customers and supervisors.
• Involve them in the actual flowcharting sessions by
interviewing them before the sessions and/or by showing
them the developing flowchart between work sessions and
obtaining their feedback.
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Flowchart Considerations
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FLOW CHART SYMBOLS
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Symbols of Flow Chart
Decision based on
a question
Start and Do I have
End Money No
The direction process
Start and takes for the given
YES Question
End
Delay/ Document
Process/Step Wait
Direction of
process Link to
another Input or
page Output
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Wake Up Routine
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Any Question
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