SAP Early Watch

Check
Preventive Analysis for Optimal
Performance of Your SAP Solution

Service & Support Product Management

SAP AG
 SAP EarlyWatch Check

SAP EarlyWatch Check

Proactively analyzes your SAP components, your operating

system and database

 Identifies potential performance bottlenecks and provides

recommendations to avoid them

 Ensures optimal performance and smooth operation of your

SAP solution at lowest total cost of ownership

The SAP EarlyWatch Check is most applicable when

SAP EarlyWatch Alert is rated red or when you have noticed
less than optimal performance or availability from one or
more of the components within your SAP solution.

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 Value Proposition – SAP EarlyWatch Check

Keep your total cost of ownership low and the

performance of your mySAP.com solution high.
SAP EarlyWatch Check gives you the information you
need to:
 Eliminate costly performance bottlenecks
 Improve response times and, as a result, acceptance by end-users
 Make optimal use of your hardware investment
 Substantially reduce the risk of costly downtime

Save time and money by using SAP's experience gained

in thousands of installations to avoid complications from
the very beginning.

The underlying concept is to ensure smooth operation

of your SAP solution by taking action proactively,
before severe technical problems occur.

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 Description 1/2 – SAP EarlyWatch Check

Jan. Feb. March April May June July August

In SAP
SAP Solution
Early Manager
Watch
Alert
Services
provided
Early by SAP
Watch
Check

SAP EarlyWatch Alert is performed on a weekly basis at the customer site using
the SAP Solution Manager

Four times a year the SAP EarlyWatch Alert Reports will be summarized and
reviewed by SAP (SAP EarlyWatch Validation Check).

In case of any critical alerts monitored by SAP EarlyWatch Alert, the results will
be sent in addition to the periodical reports to SAP. An SAP EarlyWatch Check will
be scheduled by SAP. Each productive installation is entitled to up to two SAP
EarlyWatch Checks per year performed by SAP within SAP Standard Support.

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 Description 2/2 – SAP EarlyWatch Check

SAP EarlyWatch Check

 Delivered remotely by an SAP service engineer

 Has a duration of one day.
 Requires a designated contact person at your company
 One delivery of the SAP EarlyWatch Check analyzes one component of your mySAP.com solution

Analyzes the following:

 Current system status  Operating System
 Performance Overview  Database Performance
 Workload distribution  Database administration
 Hardware Capacity Check  SQL and ABAB Analysis

Creates a final report that :

 Describes the implications of the issues discovered by the analysis
 Gives detailed suggestions for solving discovered issues

Up to two SAP EarlyWatch Checks are in SAP Standard Support. Additional SAP EarlyWatch Checks
can be ordered through the SAP Service Catalog in the SAP Service Marketplace.

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 SAP EarlyWatch Check – Content

Performance Overview
 Statement and Evaluation of the SAP System Performance by customer
 Performance Evaluation for task types Dialog, Update and RFC
 Transaction Profile Check
 Transaction by Total Workload
 Transaction by DB load
 Check of Top Time Transactions by Response Time
 Check of R/3 Table Buffering

Database Performance
 Check for changes in Database Parameters
 Check Performance Statsistics
 Data Buffer Quality
 Check of System Performance
 I/O Performance
 Design of the Online Redo Log Groups
 Missing Indexes
 Optimizer Statistics

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 SAP EarlyWatch Check – Content
Workload Distribution
 Check Workload Distribution across Servers

Servers by Dialog Steps

Servers

Server 1

Server 2

0 500000 1000000 1500000 2000000 2500000 3000000

Steps

Servers by CPU
Servers

S e rv e r
S e rv e r 1

0 10 20 30 40 50 60 70 80 90

CPU Tim e in %

 Check Workload per Application Module

Customer PM
CPU Load by Application CO FI
SD LE
MM LO
BC

 Check DB Load Profile

 Check RFC Communcation

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 SAP EarlyWatch Check – Content

Hardware Capacity
 Check Hardware Configuration
 Check Hardware Capacity

CPU and Paging Activity

100
80
60 CPU load in %
%

40
Paging/hour in % of RAM
20
0
21.02.2002

25.02.2002

01.03.2002
20.02.2002

22.02.2002
23.02.2002
24.02.2002

26.02.2002
27.02.2002
28.02.2002

02.03.2002
03.03.2002
04.03.2002
05.03.2002
06.03.2002
07.03.2002
08.03.2002
09.03.2002
10.03.2002
11.03.2002
CPU Load by Application

Date

 Check for multiple R/3 Systems per Server

SQL and ABAP Anaylsis

 Analysis of DB SQL CACHE
 Check for Expensive SQL Statements

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 SAP EarlyWatch Check – Content

Operating System
 Check for Program Errors (ABAP Dumps)
ABAP Dumps Per Day

14
12
Quantity

10
8
6
4
2
0

Date

 Check for Update Errors

Update Errors by Day

1,2
Update errors

1
0 ,8
0 ,6
0 ,4
0 ,2
0

Date

 Table Reorganization in case of large growing tables

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 SAP EarlyWatch Check – Content

Database Administration
 Check Database Growth
Database Size
DB Size Used (GB)

300
250
200
15 0
10 0
50
0

Date

Database Free Space

DB Size Free (GB)

50
40
30
20
10
0

Date

 Verification of Backup Strategy

 Space Management
 Check Extends of Tables and Indexes reaching the MAXEXTENTS limit

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 DirectGroup Bertelsmann

„
Around the globe,
DirectGroup Bertels-
mann's book and music
clubs are the gateway Every SAP customer should seriously
to the media realm for consider how much potential they
their members, providing are missing out on in terms of system
an inexhaustible world
operations, availability and stability, not
of experience for
to mention the reduction in the cost of
bibliophiles, music
operations.
enthusiasts and anyone
fascinated by the world We would definitely recommend SAP Active
of media. Global Support as a must-contact. They
offer much more than just hotline services!

Mr. Hofmann, CIO DirectGroup Bertelsmann

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 Prerequisites – SAP EarlyWatch Check

Preventive Analysis for Optimal Performance of Your SAP

Solution

The prerequisites of the SAP EarlyWatch Check:

 Production systems with SAP EarlyWatch Alert rated red or with
noticeable performance issues
 SAP strongly recommends an installed SAP Solution Manager and
activated SAP EarlyWatch Alert. For further information please check
www.service.sap.com/solutionmanager.
 A remote connection to SAP and an installed SAProuter
 A designated contact person who can
 Aswer questions
 Open a remote connection to SAP
 Contact representatives from each department affected by the service
 Perform transactions if necessary

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 SAP Active Global Support – Service Offerings

Blueprint User Volume

GoLive
Acceptance Test
Baseline Test Initial
Integration
Configuration Test Dataload

Discovery & Operations &

Implementation
Evaluation Continuous Improvement

SAP Safeguarding for Implementation SAP Solution

Management
Assesment (SMA)
Safeguarding – on-site
SAP GoingLive
SAP GoingLive Check Functional Upgrade
Check

SAP OS/DB
Migration Check

SAP EarlyWatch
Check

SAP Upgrade
Safeguarding - remote Weekend Support

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 SAP Support Programs along the Life Cycle

Blueprint User Volume

GoLive
Acceptance Test
Baseline Test Initial
Integration
Configuration Test Dataload

Discovery & Operations &

Implementation
Evaluation Continuous Improvement

Safeguarding
Initiate risk Ensure core business Smooth startup of
management process processes work operation

Solution Management Implementation of best Increase performance

Optimization practice solution Limit hardware investment
management Reduce operational costs

Empowering
Ensure core Develop core
Define core competencies for
competencies for a
competencies continuous technical
succesful handover to
requirements
customer‘s support optimization

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 SAP EarlyWatch Check in your Maintenance
Agreement
Maintenance Offerings
MaxAttention Onsite*
 MaxAttention ServiceLevel
MaxAttention ServiceLevel*
 Standard Support
 SAP Safeguarding
SAP Standard Support
 Up to 2 SAP EarlyWatch Checks
 SAP Early Watch Alert
One of the following three checks:
 SAP GoingLive Check or
 SAP GoingLive Functional Upgrade Check or
 SAP OS/DB Migration Check
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 At least 2 Full Time Equivalents onsite
 Named SAP Active Global Support contact
 Back office support for self services
 Service Level Agreement
 Worldwide Support 24 x 7
 Support and Maintenance for SAP Software
 Collaborative Support for mySAP.com solutions
and integrated partner products
 SAP Solution Manager
 Access to the SAP Service Marketplace
 ...
 More Information

For more information, visit the

SAP Service Marketplace at

www.service.sap.com/earlywatch

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