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Introduction To E-Business and E-Commerce
Introduction To E-Business and E-Commerce
Chapter 1
Introduction to E-Business
and E-Commerce
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.2
Learning Outcomes
Management Issues
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.4
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.5
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.6
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.7
E-Business Opportunities
• Reach
– Over 1 billion users globally
– Connect to millions of products
• Richness
– Detailed product information on 20 billion +
pages indexed by Google. Blogs, videos, feeds…
– Personalized messages for users
• Affiliation
– Partnerships are key in the networked economy.
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.8
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.9
• David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.10
• E-Commerce:
• E-Business:
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.11
E-commerce defined
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.13
Buy-side
e-commerce E-commerce transactions between a
purchasing organization and its suppliers.
Sell-side e-commerce
E-commerce transactions between a supplier
organization and its customers.
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.14
E-business defined
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.15
Figure 1.3 Three definitions of the relationship between e-commerce and e-business
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.16
Figure 1.4 The relationship between intranets, extranets and the Internet
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.17
Intranet
A private network within a single company using Internet
standards to enable employees to access and share
information using web publishing technology.
Extranet
A service provided through Internet and web technology
delivered by extending an intranet beyond a company to
customers, suppliers and collaborators.
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.18
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.19
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.20
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.21
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.22
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.23
• List:
– Drivers to adoption of sell-side e-commerce by
business and how you can reinforce these by
marketing benefits
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.25
• Competitiveness drivers
– Customer demand
– Improving the range and quality of services offered
– Avoid losing market share to businesses already
using e-commerce.
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.26
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.27
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
Slide 1.28
Figure 1.14 A simple stage model for buy-side and sell-side e-commerce
David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012
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David Chaffey, E-Business & E-Commerce Management, 5th Edition, © Marketing Insights Limited 2012