Professional Documents
Culture Documents
Tourism (And) Psychology
Tourism (And) Psychology
PSYCHOLOGY
The tourist behaviour in the hospitality
environment
ALEXANDRA VELESCU
TOURIST BEHAVIOUR
One of the main reasons why a holiday can turn into a disappointment is
the difference between expectations and reality in terms of quality and
accommodation facilities.
Aksu, A., İçigen, E.T., Ehtiyar, R. (2010). A Comparison of Tourist Expectations and Satisfaction: A Case Study from
Antalya Region of Turkey
Pearce, P. L. (2013). The Social Psychology of Tourist Behaviour: International Series in Experimental Social
Psychology
Peters, T., Waterman, R. (1982). In Search of Excellence, New York, London: Harper & Row
Reisinger, Y., & Turner, L. W. (2003). Cross-Cultural Behaviour in Tourism Concepts and Analysis, Elsevier.