CENTURION UNIVERSITY

OF TECHNOLOGY AND
MANAGEMENT

Topic : - meaning, objective and its

importance

Guided by Presented by :
Mr.P.k. chakraborty Indrajit Madkami
140101cer033
Content

 Introduction
 Meaning of TQM
 Benefits of TQM
 Fundamental factors Affecting Quality
 Objectives and
 Its important
 Introduction
 Total Quality Management is a management approach that originated in the
1950s and has become more popular since the early 1980.
 Total Quality is a description of the culture, attitude and organization of a
company that provide customers with products and services that satisfy their
needs.
 TQM, is a method by which management and employees can become involved
in the continuous improvement of the production of goods and services.
 It is a combination of quality and management tools aimed at increasing
business and reducing losses due to wasteful practices
Meaning of TQM

 A management philosophy embrace all activities through which

the needs and expectation of the customer and community and
objective of the organization are satisfied on the most efficient
and most effective manner by maximising the potential of all
employees in a continuing drive for improvement
Benefits of TQM

The benefits of TQM two categories:

 Customer satisfaction oriented benefits
 Economic improvements oriented benefits
Fundamental factors Affecting Quality
There are 9 fundamental factors affecting the quality of product and services
1) Market
2) Money
3) Management
4) Men
5) Motivation
6) Material
7) Machines and mechanization
8) Modern information methods
9) Mounting product requirement
 Objectives

 Organisational process that actively involves every function and

every employee in satisfying customers needs, both internal and
external.
 TQM works by continuously improving all aspect of work
through structured control, improvement and planning activities
that are carried out in concern with Total guiding ideology that
focuses on Quality and Customer Satisfaction as the top priorities.
 Discuss in more detail to achieve the success of TQM.
 TQM recognises that the Customer is at the centre of every
activity.
 Its important
 Quality management” ensures superior quality products and services.
 Quality management is essential for customer satisfaction which eventually leads to
customer loyalty
 Quality management tools help an organization to design and create a product
which the customer actually wants and desires.
 Quality Management ensures increased revenues and higher productivity for the
organization.
 Quality management helps organizations to reduce waste and inventory.
 Total Quality an approach that organizations use to improve their internal processes
and increase customer satisfaction
 Customer feedbacks should be collected on a regular basis and carefully monitored.
Cont.…