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    Case Study

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    Shivam Dubey
    Customer fills out an application and submits it to the bank branch for opening a savings account. The branch performs a completeness check on the application and documents. If incomplete, the application is returned to the customer; otherwise, it is sent to the bank's processing center. The processing center scans the documents, enters the data into the account opening system, and verifies the information to create the savings account if approved.

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    Case Study

    Uploaded by

    Shivam Dubey
    13 views1 page
    Customer fills out an application and submits it to the bank branch for opening a savings account. The branch performs a completeness check on the application and documents. If incomplete, the application is returned to the customer; otherwise, it is sent to the bank's processing center. The processing center scans the documents, enters the data into the account opening system, and verifies the information to create the savings account if approved.

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    Customer fills out an application and submits it to the bank branch for opening a savings account. The branch performs a completeness check on the application and documents. If incomplete, the application is returned to the customer; otherwise, it is sent to the bank's processing center. The processing center scans the documents, enters the data into the account opening system, and verifies the information to create the savings account if approved.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    13 views1 page

    Case Study

    Uploaded by

    Shivam Dubey
    Customer fills out an application and submits it to the bank branch for opening a savings account. The branch performs a completeness check on the application and documents. If incomplete, the application is returned to the customer; otherwise, it is sent to the bank's processing center. The processing center scans the documents, enters the data into the account opening system, and verifies the information to create the savings account if approved.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 1

    Account Opening Process

    Customer fills the Customer provides


    Customer approaches
    application form and clarification and resubmits
    START bank for opening a
    submits for completeness application/documents
    savings account
    check with corrections

    Yes

    No
    Bank Branch Completeness Consolidates the reject Rejects
    check Pass? information Resolved?

    Yes

    Notify bank that


    Forms dispatched to Yes documents have
    centralized office at end of verification issues
    each day

    Processing
    Acknowledges the receipt
    Center of Bank of physical forms

    Scanning Scan the documents and STOP


    team send to data entry team

    Data entry Information entered in


    team account opening system

    Account Verify information Yes Saving account created in


    opening against the documents the banking system
    team

    No

    Legend
    Banking Banking Sub-
    processes processes
    Manual Process

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