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Measures of

forecast error
Forecast error is
the difference
between actual
demand and
services

forecast demand,
timeline
history
follow

teams

about
stated as an
absolute value or
as a percentage
Observed demand (O) = systematic component (S)
+ random component (R)

Systematic Random

Demand
services

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Components of
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about
Examples of Random
systematic demand
Component
• Level (current
deseasonalized • Natural Disasters
demand) • Recession
• Trend (growth or
decline in demand)
• Seasonality
(predictable seasonal
fluctuation)
follow
services
teams
timeline

about
Demand
Bias Random

Reasons
• Bias is a consistent
services

timeline
follow

teams

about
deviation from the mean in
Examples of Random
one direction (high or low).
A normal property of a Component
good forecast is that it is
not biased. • Natural Disasters
• Recession
• Bias exist when the
cumulative actual demand
differs from the
cumulative actual
forecast.
1 2

???
services

timeline
follow

teams

Check validity

about
Preparing a

Why
of forecasting contingency
method plan of action
MSE MAD

timeline
history
about
Average of the
squares of the errors Average of the
over n periods modulus of the errors
over n periods
2 Forecast method has the following error sequence:

Forecast Method 1 = 10,12,9,9


Forecast Method 2 = 1,3,2,20

history
about
Error
MSE MAD
Forecast Method 1 = 101.5 Forecast Method 1 = 10
Forecast Method 2 = 103.5 Forecast Method 2 = 6.5
follow
services
teams Mean Absolute Percentage Error

Error
history
about
2 Forecast method has the following error sequence:

Forecast Method 1 = 190, 200, 245, 180


Forecast Method 2 = 100, 120, 500, 100
services

timeline
history
Average demand during the 4 quarters are 1000, 1200,
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teams

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4800,1100

Results
MSE – Method 1 is better
MAD – Method 1 is better
MAPE – Method 1 =14.3%
Method 2 = 9.9%(better)
Tracking Signal
services

history
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teams

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Tracking
Signal
Tracking Signal acceptable if it is between +- 6

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