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Measures of Forecast Error
Measures of Forecast Error
forecast error
Forecast error is
the difference
between actual
demand and
services
forecast demand,
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stated as an
absolute value or
as a percentage
Observed demand (O) = systematic component (S)
+ random component (R)
Systematic Random
Demand
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Components of
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Examples of Random
systematic demand
Component
• Level (current
deseasonalized • Natural Disasters
demand) • Recession
• Trend (growth or
decline in demand)
• Seasonality
(predictable seasonal
fluctuation)
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Demand
Bias Random
Reasons
• Bias is a consistent
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deviation from the mean in
Examples of Random
one direction (high or low).
A normal property of a Component
good forecast is that it is
not biased. • Natural Disasters
• Recession
• Bias exist when the
cumulative actual demand
differs from the
cumulative actual
forecast.
1 2
???
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Check validity
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Preparing a
Why
of forecasting contingency
method plan of action
MSE MAD
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Average of the
squares of the errors Average of the
over n periods modulus of the errors
over n periods
2 Forecast method has the following error sequence:
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Error
MSE MAD
Forecast Method 1 = 101.5 Forecast Method 1 = 10
Forecast Method 2 = 103.5 Forecast Method 2 = 6.5
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teams Mean Absolute Percentage Error
Error
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2 Forecast method has the following error sequence:
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Average demand during the 4 quarters are 1000, 1200,
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4800,1100
Results
MSE – Method 1 is better
MAD – Method 1 is better
MAPE – Method 1 =14.3%
Method 2 = 9.9%(better)
Tracking Signal
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Tracking
Signal
Tracking Signal acceptable if it is between +- 6