Embedded Case Research in Interdisciplinary Sectors: by Selvarasu A. Dr. Prof Annamalai University

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Embedded Case Research

in Interdisciplinary Sectors
by
Selvarasu A. Dr. Prof
Annamalai University
Take away
• Case Research Design – A Methodology
• A Design Template
• My Experience
• Key terms – Context, Artefacts, phenomenon,
theory, entity, content

A case study is a research method involving an up-


close, in-depth, and detailed examination of a
subject of study (the case), as well as its related
contextual conditions.
Case Research Design
• A Methodology
– Confirming the existing theory
– Reconsidering the variation in the theory
– Application of the existing theory
• By Interviewing (Recording-Records, documents)
• By Observation (Direct) – Researcher/Participants
• By Measuring with scales – Standardized scales
• Context – Situation – Photos-Videos- Narration
• Physical Artefact (objects)
A Design Template
1. Change records (Entries)
2. Background (RQs)
3. Design – Holistic Single/Multiple
or Embedded Single/Multiple
4. Data collection
5. Analysis
6. Plan validity –
Construct/Internal /External
7. Study limitations
8. Reporting
9. Schedule

3Principles of Data Collection


Multiple Sources(Triangulation)
Database & Chain of evidences

Analysis
Categorical Aggregation &
Constant Comparison
My Experience
Embedded Multiple Case Research
Internal Marketing Orientation(IMO)
NLC General Hospital CITY UNION BANK
Health Service
Tier-I Tier-II Tier-III Tier-I Tier-II Tier-III
SRM UNIVERSITY
Educational Service
XXXXXX
(Internal Students)

Tier-I Tier-II Tier-III


7-GIANT METAPHORS – Health care
BALANCE JOURNEY TRANSFORMATION

CONNECTION CONTAINER RESOURCE


CONTROL
IM Scale Dimensions &
New Dimensions Identified
IM Scale Dimensions New Constructs
 Vision (Believable & Communicating) Control (Believe, focus, protect, preserve,
convenience & individuality)

 Rewards Resources & Container

 Empowerment Connection

 Development Journey & Transformation

 Internal Communication Balance


Key Terms
• Phenomenon – Performance of Employees
--- Satisfaction of customers

• Theory - Application of Marketing Mix


--- as Internal Marketing Mix

• Contextual ---Service Sector - Situation


• Artefacts --- Display of posters, Stickers
--- Photos, Dress code, Key
chain, DP’s in social media

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