ITIL v3 Release and

Deployment Management

Week 1:
Introduction

CIS Enterprise Architecture

Release & Deployment
Workshop Outline
• Week 1 – Introduction
• Week 2 – Concepts & Definitions
• Week 3,4,5 – Process Flow & Activities
• Week 6 – Roles & Responsibilities
• Week 7 – Documentation
• Week 8 – Conclusion

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ITIL Overview
ITIL Major Domains
– Service Strategy
– Service Design
– Service Transition
– Service Operation
– Continual Service Improvement

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ITIL Overview

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Deployment Management
Service Transition
Service Transition Processes
– Change Management
– Release & Deployment Management
– Transition Planning & Support
– Service Asset & Configuration Management
– Service Validation & Testing
– Service Evaluation
– Knowledge Management

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Release & Deployment
Release - A collection of hardware, software,
documentation, processes or other
components required to implement one or
more approved changes to IT services.
The contents of each release are
managed, tested and deployed as a single
entity.

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Release & Deployment
Release - A collection of hardware, software,
documentation, processes or other
components required to implement one or
more approved changes to IT services.
The contents of each release are
managed, tested and deployed as a single
entity.

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Release & Deployment
Deployment - The activity responsible for
movement of approved releases of
hardware, software, documentation,
process etc. to test and production
environments.

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Release & Deployment
Deployment - The activity responsible for
movement of approved releases of
hardware, software, documentation,
process etc. to test and production
environments.

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Release & Deployment
Release & Deployment Management – The
process responsible for planning,
scheduling and controlling the movement
of releases to test and production
environments. The primary objective is to
ensure the integrity of the production
environment.

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Scope
The scope of Release and Deployment
Management includes the processes,
systems and functions to package, build,
test and deploy a release into production
and establish the service specified in the
Service Design Package before final
handover to service operations.

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Objectives
• To efficiently build, install, test and deploy
releases to a target environment successfully
and on schedule
• Clear and comprehensive release and
deployment plans
• Controlled deployment of a new or changed
service into production
• Minimal unpredicted impact on the production
services, operations and support organization

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Value To Business
• Delivering change, faster and at optimum
cost and minimized risk
• Assuring that customers and users can use
the new or changed service in a way that
supports the business goals
• Improving consistency in implementation
approach across the business change,
service teams, suppliers and customers
• Contributing to meeting auditable
requirements for traceability through Service
Transition.
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Release and Deployment
Lifecycle (Generic)

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Release & Deployment Activities
• Releasing Planning
• Prepare for Build, Test and Deployment
• Build and Verify
• Testing
• Plan and Prepare for Production Deployment
• Perform Production Deployment
• Verify Production Deployment
• Early Life Support
• Review and Close Release

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Release and Deployment Process

DRAFT

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Interfaces
• Change Management
• Service Validation and Testing
• Service Asset & Configuration
Management
• Knowledge Management

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Q&A
• Release and Deployment Management
• Definitions
• Scope
• Activities
• Interfaces

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Reference Material

\\fscty07\Enterprise_Architecture\05 EA CIS
ITIL Process\CIS Release Management

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