ATTITUDES

Queenie Rose U. Javien

WHAT IS ATTITUDE?
• Attitudes are feelings and beliefs that largely
determine how employees will perceive their
environment, commit themselves to intended
actions, and ultimately behave.

• Attitudes reflect how one feels about something .

WHY IS IT IMPORTANT?
• Perception

• Learning

• Emotions

• Motivation
MAIN COMPONENTS OF ATTITUDES
• Cognitive
• Affective
• Behavioral
 COGNITIVE COMPONENT
• Attitude refers to the opinion or belief segment
of an attitude.
 AFFECTIVE COMPONENT
• Attitude refers too the emotional or feeling
segment.
 BEHAVIORAL COMPONENT
• Attitude refers to the intention to behave in a
certain way toward someone or something.
 DIFFERENCES IN PERSONAL
DISPOSITION
• Some have attitudes that are positively affective,
while some have negatively affective attitudes
Positive Affectivity
• Refers to personal characteristic of employees
that inclines them to be predisposed to be
satisfied at work.
• Optimistic
• Upbeat
• Cheerful
• Courteous
Negative Affectivity
• Refers to personal characteristic of an employees
that inclines them to be predisposed to be
dissatisfied at work.
• Pessimistic
• Downbeat
• Irritable
• Abrasive
 HOW ATTITUDES ARE FORMED
• Attitudes are formed through learning.
 TWO METHODS THAT MOSTLY
INFLUENCE ATTITUDE FORMATION

• Direct Experience

• Indirect Experience
 MOST IMPORTANT ATTITUDES IN THE
WORKPLACE

• Job satisfaction
• Job involvement
• Organizational commitment
EFFECTS OF EMPLOYEE ATTITUDES
• Positive job attitudes

• Negative job attitudes

Positive Job Attitudes
• Indicate job satisfaction and are useful in
predicting constructive behaviors.
Negative Job Attitudes
• Also useful in predicting undesirable behavior.
• Includes those concerning job dissatisfaction,
lack of job involvement, low commitment to the
organization, and strong negative words.
When employees are dissatisfied with
their jobs:

• Psychological withdrawal
• Physical withdrawal
• Aggression
 MAKING POSITIVE ATTITUDES WORK
FOR THE ORGANIZATION
• Easy to achieve its objectives

• One is making the reward system closely tied to

individual or team performance.