Quality and Business Process

Re-engineering
SIBONGA
PATILUNA
ESPELETA
MALCO
 QUALITY
• “Meeting the requirements of the customer”

• The term QUALITY assurance describes any

systematic process for ensuring the quality during
the successive steps in developing a product or
services
 WHAT IS BUSINESS PROCES RE-
ENGINEERING?
• BPR is the fundamental rethinking and radical
redesign of business processes to achieve
dramatic improvements in critical,
contemporary measures of performance, such
as cost, quality, service and speed.
 KEY WORDS
• FUNDAMENTAL
- ignore what is and concentrate on what
should be.
- need to understand why an organization
does what it does.
• RADICAL
- Business reinvention vs. Business
Improvement
- Radical design means disregarding all
existing structures and procedures and inventing
completely new ways of accomplishing work.
• DRAMATIC
- Reengineering should be brought in
“when a need exits for heavy blasting.
- Companies in deep trouble
- Companies that see trouble coming
- Companies that are in peak
condition
Goal is dramatic improvements in performance.
 WHAT IS PROCESS?
• It is a cross- functional interrelated series
of activities that convert business inputs
into business outputs.
 WHAT IS A BUSINESS PROCESS?
• A group of logically related tasks that use the
firm’s resources to provide customer-oriented
results in support of the organization’s
objectives.
 FLOW CHART
• Is a type of diagram that represents an
algorithm, workflow of process. The flowchart
shows the steps as boxes as various kinds, and
their order by connecting the boxes with
arrows.
 BPR MANAGEMENT TECHNIQUE
FOCUSED

1. Customer Focus

2. Flexibility
1. Quality

2. Innovation

3. Productivity
 STEPS IN THE CHANGE PROCESS
• CREATE A VISION

• SELECT A TEAM

• SELECT AND UNDERSTAND CURRENT PROCESS

• DEVELOP A NEW PROCESS

• IMPLEMENT A NEW PROCESS

 BPR OBJECTIVES
• Improve Efficiency

• Increase Effectiveness

• Achieve Cost Saving in the longer run

• Provide more Meaningful work for employees

• Increase Flexibility and Adaptability to change

• Enable new business Growth

 BENEFITS OF REENGINEERING
• Eliminate waste, and obsolete or inefficient
process

• Significant reduction in cost and time

• Revolutionary improvements
• Increasing the competency

• Enterprise Integration

• Worker Empowerment
• Number of steps in a process reduced

• The steps are performed in a more natural

order.
 RE-ENGINEERING IS NOT
• Automation

• Playing with organization structure

• Downsizing
BUSINESS PROCESS REENGINEERING
COULD BE APPLIED TO COMPANIES
THAT CONFRONT PROBLEMS SUCHH
AS THE FOLLOWING
• High operational costs

• Low quality offered to customers

• High level of bottlenecks

• Poor performance

• Inappropriate distribution
 3 PHASED APPROACH TO BPR
PROJECT
• PHASE 1: Planning

• PHASE 2: Redesign

• PHASE 3: Implementation
 ADVANTAGES OF BPR
• Satisfaction

• Growth of Knowledge

• Solidarity to the company

• Demanding Jobs

• Authority
 DISADVANTAGES OF BPR
• Resistance to change

• Drawbacks to BPR

• Higher demands to the workers

THANK YOU 