Professional Documents
Culture Documents
Airport Operations
Airport Operations
Overview
1. Airline Representation
2. Passenger Services
3. Ground Services.
4. Flight Operations.
5. About Aviation Advantage.
1. Airline Representation
Financial responsibility.
Airline Representation:
Contract negotiation and administration.
• Station Manuals.
– Preparation and maintenance of Stations Operations Manuals
implementing customer standards and requirements.
– Training of all airport contract personnel.
• Performance standards and daily monitoring.
– Ground handlers.
– Passenger services.
• Quality control.
– Periodic check rides to verify performance of vendors.
• Financial compliance
– Auditing of services and invoices.
– Budgetary controls.
Airline Representation:
Inventory Management
• Airport signage.
– Arrival directional signage.
– Ticket Counter.
– Gate
• Airline attire for contract employees
– Provide attire with airline logo or other identification.
• FIDS
– Provide graphics for flight information data system for airport
operations.
Passenger Services:
Airport staffing
• Delay amenities.
– Policy and procedure implementation.
• Meal vouchers.
• Hotel and transfer vouchers.
• Shuttle buses.
• Re-accommodation on other airlines.
• International flights.
– International departure/arrival procedures.
– Security compliance.
Passenger Services:
Catering
• Catering
– Budget and cost of goods by flight.
– Menu and vendor selection.
– Supplies and inventory control.
• Snacks and meals.
• Beverages.
• Alcohol sales.
• Flight by flight reconciliation.
– Arrange for crew meals as required.
– USDA regulatory conformance for international flights.
Passenger Services:
Customer Service
• Baggage service.
– Customer care for lost and damaged bag claims via toll free
number and e-mail.
– Coordination and delivery of misplaced bags.
• Reservations.
– On-line (web bookings).
– Call center operations.
– Software customized to customer requirements for yield, loads,
manifests, accounting and management.
3. Ground Services
• Baggage.
– Loading and unloading of baggage into or from the
aircraft.
– Baggage handling and transfers.
– Assist in weight and balance issues.
• Aircraft push back and towing.
– Tugs and tow bars for customer aircraft.
– Aircraft marshalling.
– Aircraft parking: hard stand and RON.
Ground Services:
Aircraft Ramp Services, cont’d.
• Cleaning
– Cabin cleaning.
– Lavatory servicing.
• International flights.
– Arrival/departure gates.
– Waste management.
4. Flight Operations
Flight Tracking
Communications
Support Services
Load Control
Flight Operations:
Flight Tracking
• Customer aircraft.
– Monitor all customer aircraft by satellite and station
reporting to determine down line decisions, delay
tactics and sub-service, if needed.
• Related aircraft
– Monitor aircraft of other airlines who are on the “call list”
for sub-service to determine best options quickly in the
event of a mechanical.
Flight Operations:
Communications
• Landing Rights.
– Arrange and coordinate international landing rights and approvals
foreign governmental agencies, US Customs, US Department of
Agriculture (USDA) and Immigration and Naturalization Services
(INS).
• Route Planning.
– Assist airline dispatch with most cost effective options considering
crews, fuel, customs, etc.
• Crew Service.
– Crew accommodations and airport transportation.
Flight Operations:
Load Control