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    Challenges

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    Shruti Sreekumar
    The document outlines major challenges faced by human resource managers, including outsourcing HR activities, managing call centers, balancing work-life demands, ensuring ethical practices, managing diversity, globalization, organizational restructuring, and changing demographics and expectations of employees. Key challenges include high attrition rates in call centers, encouraging positive union attitudes, coping with smaller work structures from reorganizations, and addressing the needs of an increasingly young, female, educated, and mobile workforce.

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    Challenges

    Uploaded by

    Shruti Sreekumar
    52 views14 pages
    The document outlines major challenges faced by human resource managers, including outsourcing HR activities, managing call centers, balancing work-life demands, ensuring ethical practices, managing diversity, globalization, organizational restructuring, and changing demographics and expectations of employees. Key challenges include high attrition rates in call centers, encouraging positive union attitudes, coping with smaller work structures from reorganizations, and addressing the needs of an increasingly young, female, educated, and mobile workforce.

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    The document outlines major challenges faced by human resource managers, including outsourcing HR activities, managing call centers, balancing work-life demands, ensuring ethical practices, managing diversity, globalization, organizational restructuring, and changing demographics and expectations of employees. Key challenges include high attrition rates in call centers, encouraging positive union attitudes, coping with smaller work structures from reorganizations, and addressing the needs of an increasingly young, female, educated, and mobile workforce.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    52 views14 pages

    Challenges

    Uploaded by

    Shruti Sreekumar
    The document outlines major challenges faced by human resource managers, including outsourcing HR activities, managing call centers, balancing work-life demands, ensuring ethical practices, managing diversity, globalization, organizational restructuring, and changing demographics and expectations of employees. Key challenges include high attrition rates in call centers, encouraging positive union attitudes, coping with smaller work structures from reorganizations, and addressing the needs of an increasingly young, female, educated, and mobile workforce.

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    of 14

    CHALLENGES OF

    HRM

    Page 1
    Major Challenges Of HRM
     Outsourcing HR  Attitude towards
    activities unions
     BPOS and Call Centers  Globalisation
     To balance work-life  Organisational
     To make HR activities Restructuring
    ethical  Changing
     To manage diversity demographics of work-
    force
     Changed employee
    expectations

    Page 2
    Outsourcing HR Activities
     Employee hiring, training and development
    and maintenance of statutory records
     Used to reduce bureaucracy
     But,If everything is outsourced then what is
    the need of HR?

    Page 3
    BPO and Call Centers

     Deals with relying on outside vendors


    to supply the needed products,
    services or functional activities.
     Eg:Infosys-BOFA (Bank Of America)
     Wipro-Massachusetts General
    Hospital

    Page 4
    Challenges in BPOs for HR
    Managers
     High Attrition Rate
     Logistics
     Answering certain questions like the
    timing of employees, prevent the
    young people from stress and its
    consequences etc.

    Page 5
    Work-Life Balance

     Becomes more challenging when both


    husband and wife are employed
     Working women constitute 15% of the
    whole population

    Page 6
    Making HR Activities
    Ethical
     HR Manager possess a significant role
    in building an ethical climate
     They themselves should set as an
    example for ethical behaviour

    Page 7
    Managing Diversity

     Many issues coming up for HR


    professional
     Eg: Young Workers increasing, More
    Women employees, International
    experience becoming pre-requisite

    Page 8
    Attitude towards Unions

    • Organizations should encourage


    unions.
    • Result in lower Labour turnover.
    E.g.: ITPFI , CBPOP.

    Page 9
    Globalization
    • Joint ventures with the MNCs.
    • Hiring practices, motivational
    approaches, appraisal systems,
    compensation packages, training
    methods……
    • BPO &Call centre employees…

    Page 10
    Corporate Reorganizations
    • Occur during M & A, takeovers etc.
    • Bigger firms prefer BU structures.
    • HR professionals have to cope with
    smaller working structure,
    implications of networked relations,
    comfortable hierarchical
    relationships….

    Page 11
    Changing Demographics of
    Workforce
    • More young professionals at work –
    Infosys.
    • Increasing number of working
    mothers.
    • Increasing awareness and education
    among workers.

    Page 12
    Changed Employee
    Expectations
    • Gone are the days of traditional approach of
    motivation.
    • MD instituting cost-cutting if buy a car
    worth 35 lakh for himself is being
    questioned?
    • Innovation in communication – work at
    home – bonded labour.
    • Otis, Blue star, Hindustan lever……

    Page 13
    THANK Y U
    Prepared By:-
    Bushra & Shruti

    Page 14

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