Professional Documents
Culture Documents
BC 1 Intro
BC 1 Intro
BC 1 Intro
• STAKE HOLDERS
• EMPLOYEES COMMUNICATION
• CUSTOMERS
SIDE SIDE
BOTTOM
BRIDGING THOUGHTS
UTILITY OF COMMUNICATION
• PERSUADE
• COACH
• COORDINATE
• COUNSEL
• EVALUATE
• SUPERVISE
MISUNDERSTOOD
MANAGERS
FAILURES IN COMMUNICATION
“IT ALL COMES DOWN TO
COMMUNICATION”
# 1 Issue on
any
organization’s
Issue
Catalogue
TECHNOLOGY DRIVEN
REVOLUTION IN COMMUNICATION
• AUTOMATIC SPEECH
RECOGNITION
• TALK OUT THE
MESSAGE
IMPACT ?????
TODAY’S WORLD
OUTSOURCING
PARTNERSHIPS
NETWORKING
SUPPLIERS
SPAN & SPEED
MANAGERS NEED TO COMMUNICATE
o MORE WORDS
o MORE INFORMATION
o MORE READY MADE
DOCUMENTS
THRIVING IN THE MODERN ERA
COMMON/SHARED
RECOGNITION AS A SKILL
SOCRATES
IDEA TRANSMISSION
FEEDBACK
encode decode
The feedback
TRANSMISSION
RESPONSE
decode encode
FORMULATING THE MESSAGE
WORDS
GESTURES / BODY LANGUAGE
TONE
THE
mediums
•VERBAL
•NON-VERBAL
•WRITTEN
BARRIERS TO
COMMUNICATION
• BETWEEN PEOPLE
• WITHIN ORGANIZATIONS
PHYSICAL BARRIERS
PHYSICAL BARRIERS
• NOISY SURROUNDINGS
• DISTRACTIONS
• BAD CONNECTION
• UNFAMILIAR PRONUNCIATION
• VERY LOW PITCH
• ILLEGIBLE HAND WRITING
• INCORRECT PUNCTUATION
MENTAL & EMOTIONAL
BARRIERS
PERCEPTUAL BARRIER
WHAT IS TRUE
WHAT YOU – OR OTHERS – SHOULD DO
MILLIONS OF MENTAL MAPS SHAPE AND DRIVE
PEOPLE’S THINKING ALL THE TIME
THINKING IS THE PROCESS OF DEVELOPING AND
CHANGING THE FRAME OF REFERENCE
SELECTIVE PERCEPTION
• INATTENTION TO A MESSAGE
• NEGATIVE / POSITIVE NEGATIVE REACTION
• EFFECTS ANALYSIS OF INFORMATION
EMOTIONAL BARRIER
• SECRETARIES, ASSISTANTS
SIMULATION EXERCISE
OVERCOMINGTHE FILTERING
BARRIER
• TRY TO ESTABLISH MORE THAN ONE
COMMUNICATION CHANNEL