BE Slides

BEL
May 2018
 Programme Objective
• To Revisit EFQM Model Criteria
• To Revisit RADAR Tools
• To Revisit Business Context
• To Revisit The Assessment Process
• To Deep Dive In Key Areas
– Strategy Management
– ( Predictability Related )
 Contents
• CII IQ Message
• Excellence Model 2013
• Business Context
• Assessment Guidelines
• Deep Dive Steps
EFQM Model 2013
Leadership
 2013 Model - Simplified
Sub Criteria - 1a
S. No Actions Expected Key Elements Purpose
1 Define , Communicate Core Purpose • To Provide Basis,
VMV
• To Secure Future
2 Champion, Role Model Values, Integrity, To Develop Reputation
Social Responsibility, To Enhance Reputation
Ethical Behaviour

3 Set, Communicate Clear Direction, To Ensure Alignment

Strategic Focus To Ensure Focus

4 Unite People To Achieve VMV

5 Develop, Support Shared Leadership To Ensure Alignment
Culture

6 Review, Improve Leadership Behaviours Achieve Effectiveness

 2013 Model - Simplified
Sub Criteria – 1b
S. No Actions Expected Key Elements Purpose
1 Define, Use Balanced Results • To Review Progress
• Provide LT/ST View
• Manage Expectation

2 Understand, Develop Capabilities • To identify

Improvements
3 Evaluate, Results Achieved • To Improve
Performance

4 Provide Sustainable Benefits • To All Stakeholders

5 Base Decisions Factually Reliable • To Improve Process

Information Performance

6 Use Available Knowledge • -Do-

 2013 Model - Simplified
Sub Criteria – 1c
S. No Actions Expected Key Elements Purpose
1 Use Approaches • Understand SH , N & E
• Anticipate SH , N &E
• Respond to SH, N &E

2 Establish Shared Values, • Across Value Chain

Accountability, Trust,
Ethics, Openness

3 Be Transparent, Be On Performance • To Stakeholders

Accountable • To Wider Society
4 Ensure People • Act Ethically
• Act Responsibly
• Act With Integrity
 2013 Model - Simplified
Sub Criteria – 1d
S. No Actions Expected Key Elements Purpose
1 Inspire People • Through Actions
• Through Behaviours
• Through Experience

2 Create Culture Of • - Do -
Excellence
3 Recognize Sustainable • Ability To Learn Quickly
Advantage • To Respond Rapidly

4 Support People • To Achieve Plans,

Objectives, Targets
5 Recognize Efforts, • Timely Manner
Achievements • Appropriate Manner
 2013 Model - Simplified
Sub Criteria – 1e
S. No Actions Expected Key Elements Purpose
1 Sound, Timely Use Information • Demonstrate Ability
Decisions, Consider Use Experience • Be Flexible
Impact Use Knowledge
2 Consider 3P • To Balance Conflicting
Imperatives

3 Involve, Seek Stakeholder • For Sustainable Success

Contribution of Changes Planned

4 Effectively Manage Organizational • Structured Projects

Changes • Focused Process
Improvements
5 Use Structured Approach • For generating ideas
• For prioritizing ideas
Strategy
 2013 Model - Simplified
Criteria – 2a
S. No Actions Expected Key Elements Purpose
1 Gather, Remain Alert SH Needs, Changes • To Develop Strategy
• To Review Strategy

2 Identify, Analyse, External Indicators • To Understand Affects

Understand
3 Understand , Political, Legal, • To understand LT/ST
Anticipate Regulatory, local, global impact
Compliance • Use in Strategy Planning
Requirements

4 Use Mechanisms • To understand changes

in external environment

5 Translate External • Into Future Scenarios

Environment
 2013 Model - Simplified
Criteria – 2b
S. No Actions Expected Key Elements Purpose
1 Analyse Operational Trends • To Understand
Capability
• To Understand
Capacities
• Know Development
OFI’s
2 Analyse Supplier , Partner • To Know Competencies
Data, Information • To Know Capabilities

3 Determine Impact of New • Affect on Performance

Technology, Business of Organization
Models
4 Compare Performance with • To Know Gaps
Benchmarks • To Know The SWOT.
 2013 Model - Simplified
Criteria – 2c
S. No Actions Expected Key Elements Purpose
1 Create , Maintain Strategy, Policies • To Achieve VMV

2 Integrate Sustainability • Within Core Strategy

Concepts • Within Value Chain
• Within Process Design

3 Allocate Resources • Needed To Deliver

Strategy
4 Identify, Understand Key Results • To Achieve Mission
• To Evaluate Progress on
- Vision
- Strategic Goals

5 Adopt Effective • To Manage Strategic Risks

Mechanisms • Identified in Scenario
Plans
 2013 Model - Simplified
Criteria – 2d
S. No Actions Expected Key Elements Purpose

1 Translate Strategies into Aligned • For Speedy Execution

- Processes • Across Value Chain
- Projects
- Org Structure

2 Establish Targets • Compare Performance to

- Know Current Capability
-Know Potential Capability
• Compare Strategic Goals

3 Ensure Resources Availability • To Support Organizational

Development
People
 2013 Model - Simplified
Sub Criteria –3a
S. No Actions Expected Key Elements Purpose

1 Have Defined People Performance • To Achieve Strategic

Levels Goals

2 Align People Plans With - Strategy

-Organizational Structure
-New Technology
- Key Processes

3 Rapidly Adapt Organizational • To Achieve Strategic

Structure Goals
4 Involve Employees/ • In Developing/ Reviewing
Representatives - People Strategy, Plans
- People Policies

5 Adopt Innovative, Creative • HR Approaches

 2013 Model - Simplified
Sub Criteria –3b
S. No Actions Expected Key Elements Purpose

1 Define Skills, Competencies • To Achieve VM, S Goals

2 Effectively Plan Talent Management • Needed to Achieve VM,

3 Appraise, Help People To Improve Performance

To Improve Engagement

4 Develop Skills, Competencies • To Ensure Mobility,

Employability
5 Ensure People • Have Necessary
-Competencies
- Resources
- Opportunity
… to maximize contribution
 2013 Model - Simplified
Sub Criteria –3c
S. No Actions Expected Key Elements Purpose

1 Align Personal, Team • To Support Execution Of

Objectives Plans
2 Empower People • To Realize Full Potential

3 Recognize Innovation Scope • Covers Product,

Processes, Marketing,
Organizational Structures,
Business Models

4 Create Creativity/ Innovation • Across Organization

Culture • Ensure Open Mind Set

5 Encourage People • To Be Ambassadors Of

 2013 Model - Simplified
Sub Criteria –3d
S. No Actions Expected Key Elements Purpose

1 Understand Communication • To Plan And Meet Needs,

Needs Expectations Of People

2 Use Strategy, Tools • To Maintain Dialogue

3 Communicate Direction, Strategic • To Ensure Understanding
Focus • To Enable Contribution

4 Enable, Encourage Sharing of • To Achieve A Dialogue

Information,
Knowledge, Best
Practices
5 Develop Suitable Culture • To Improve Collaboration
• To Improve Team Work
 2013 Model - Simplified
Sub Criteria –3e
S. No Actions Expected Key Elements Purpose

1 Align Benefits, • Using Transparent Policies

Employment Terms, • Using Transparent
Remuneration Strategy

2 Motivate People • To Become Involved In

- Improvement
- Innovation

3 Recognize People •Efforts, Achievements

4 Ensure
Healthy Work Life • Maintain Balance
• Consider 24/7
Connectivity
• Consider Globalization
• Consider New Ways
Partnerships & Resources
 2013 Model - Simplified
Sub Criteria –4a
S. No Actions Expected Key Elements Purpose

1 Segment Partners, Suppliers • To Align With Strategy

2 Adopt Policies, Processes • To Work Together Effectively

3 Build Sustainable •With Suppliers

Relationships •With Partners
•Based On Trust, Openness

4 Ensure Partners, Suppliers • In line With Core Strategy

Operate • In line With Chosen Values

5 Establish Networks • To Identify Opportunities

• To Enhance Capabilities
 2013 Model - Simplified
Sub Criteria –4b
S. No Actions Expected Key Elements Purpose

1 Use Financial Strategies • To Support Overall Strategy

Financial Policies • Ensure Financial Resilience
Financial Processes

2 Design Planning, • To Optimize Use of

Controlling, Resources
Reporting , Review
Processes

3 Allocate Resources •For Long Range Needs

•Remain Competitive
•Become Competitive
4 Use Financial • Tailored to All Levels
Governance
 2013 Model - Simplified
Sub Criteria –4c
S. No Actions Key Elements Purpose
Expected
1 Use Strategies, Policies, • To Manage Assets
Processes • In a Sustainable Way
2 Manage Tangible Assets Life • To Optimize Use
Cycle, Physical Security

3 Measure Use, Operations, Product • For Impact on

Optimize Life Cycle, Services - Public Health
-Safety
-Environment
4 Minimize Environmental Impact • Both Local, Global

5 Set Challenging Goals • Beyond Legal Standards

6 Advance 3P Standards • Within The Sector

 2013 Model - Simplified
Sub Criteria –4d
S. No Actions Key Elements Purpose
Expected
1 Manage Technology Portfolio • To Support Overall
Strategy
2 Evaluate, Technology Portfolio • To Improve Agility of
Develop - Processes
- Projects
- Organization
3 Involve Stakeholders •In Technology Development
•In Technology Deployment
•To Maximize Benefits

4 Identify, Emerging, Alternative • For Impact On

Evaluate Technologies - Performance
- Capability, Environment
 2013 Model - Simplified
Sub Criteria –4e
S. No Actions Key Elements Purpose
Expected
1 Ensure Accurate, Sufficient • To Enable Timely Decisions
information
2 Transform Data to Information • For Sharing and;
Information to Knowledge • Effective Use

3 Establish Approaches •To Engage Stakeholder’s

•Use Collective Knowledge
•Generate Ideas, Innovation

4 Provide, Relevant Knowledge • To People

Monitor Relevant Information • To External Users
5 Ensure Relevant Knowledge • Is Adequately Secured
Relevant Information • Is Adequately IP Protected
Processes, Products & Services
 2013 Model - Simplified
Sub Criteria –5a
S. No Actions Key Elements Purpose
Expected
1 Use Key Processes Framework • To Implement Strategy

2 Manage End to End Processes • Including Beyond

Boundaries
3 Ensure Process Owners •Understand Role
•Understand Responsibility

4 Develop Process Performance • To Review Effectiveness and

Outcomes, Indicators Efficiency of
-Key Processes
- Contribution to S Goals

5 Use Process Performance • To Drive Improvements

Process Capability • To Drive Creativity
Appropriate Benchmarks • To Drive Innovation
 2013 Model - Simplified
Sub Criteria –5b
S. No Actions Key Elements Purpose
Expected
1 Strive To Innovate • For Competitive Advantage

2 Create, Value • By/ In development of

Involve C , - New & Innovative Products
SH - New & Innovative Services
- New & Innovative Experience

3 Use Market Research, •To Identify Improvements

Customer Surveys, Other •To Anticipate Improvements
Feedback •Enhance Product Portfolio

4 Develop Product Portfolio • In Line With Changing

 2013 Model - Simplified
Sub Criteria –5c
S. No Actions Key Elements Purpose
Expected
1 Know Customer Groups • Existing, Potential
Customers
2 Anticipate Needs, Expectations Of • Existing, Potential
Customers
3 Transform Needs, Expectations •Existing, Potential Customers
Potential Requirements • Value Proposition That Is
- Attractive, Sustainable

4 Implement Business Models • Define Value Proposition

• Define USP’s
• Define Positioning
• Define Target C Groups
• Define Distribution
Channels
 2013 Model - Simplified
Sub Criteria –5d
S. No Actions Key Elements Purpose
Expected
1 Produce Products • To Meet/ Exceed Expectations
Deliver Services • To Deliver Value Proposition

2 Develop Effective, Efficient • Ensure Consistent Delivery

Value Chain • Deliver Value Proposition

3 Ensure People •Have Necessary Resources

•Have Necessary Competencies
•Have Necessary Empowerment
•To Maximize C Experience

4 Manage Products, Services • Reuse/ Recycle Where Needed

Lifecycle • Consider Impact On
- Public Health
 2013 Model - Simplified
Sub Criteria –5e
S. No Actions Key Elements Purpose
Expected
1 Segment Customers • In Line With Strategy
2 Adopt Policies, Processes • To Manage Relationships

3 Determine Requirements: •To manage, enhance relationship

Meet - Day to Day Contact
- Long Term Contact

4 Build, Customer Dialogue • Based On Openness

Maintain • Based On Transparency
5 Monitor Experiences, • To Understand Customers
Review Perceptions Needs
6 Ensure Processes • Aligned to respond
appropriately
7 Ensure Customers • Are Clear on Responsibility
Thank You