Customer Service-

Service contract
for onsite repair

- Naveed Ansari

18 Feb 2009

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 Content

Process flow

1. Master data

2. Sales processing

3. Contract processing

4. Service processing

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 Process flow for Scenario 2

Service contract for onsite repair.

Master
data

Create serial Assign

No. equipment No.
process
Sales

Sales order Delivery invoice

processing
Contract

Create service Create service

Quotation for contract Periodic billing
contract
processing
Service

Assign Change Create TECO service

Create Check service technician at service Book the cost
notification contract service Order order
customer site notification

Customer Technician
Event

reporting at onsite
problem

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 1. Master data

Create serial no. in IQ01. Click on equipment view & save it. Serial no.
gets generated.

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 1. Master data

Go to IQ02 & check the equipment number.

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 2. Sales processing.

Create sales order with standard order type OR

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 2. Sales processing.

Create delivery & assign the serial no. which we have created to the
material & do the PGI. Then create invoice.

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 3. Service quotation for contract

Once sales process is finished & when customer request for service
contract. Create service quotation for contract.
Quotation type used ‘UI’

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 3. Service contract

Create service contract with reference to service quotation

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 3. Periodic billing in service contract

Periodic billing can be used in service contract

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 4. Service processing

Create notification in IW51 & assign service contract which is already

created. Save it.

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 4. Service processing

Go to IW52 & click on service order icon to create service order. Put
required details & continue to create service order

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 4. Service processing

Put the cost & save it. Once service is complete, TECO the order.

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 Thank you

Our Business Knowledge,

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