Professional Documents
Culture Documents
Organizational Structure and Behavior: Blaya, Darlene Canono, Kathleen Cansino, Maria Olive Garbosa, Christopher
Organizational Structure and Behavior: Blaya, Darlene Canono, Kathleen Cansino, Maria Olive Garbosa, Christopher
Organizational Structure and Behavior: Blaya, Darlene Canono, Kathleen Cansino, Maria Olive Garbosa, Christopher
STRUCTURE AND
BEHAVIOR
Blaya, Darlene; Canono, Kathleen; Cansino, Maria Olive; Garbosa, Christopher
PHARM 4A
WHAT IS
ORGANIZATIONAL
BEHAVIOR?
Blaya, Darlene Myrl A.
Organization
• Defined as group of individuals working to reach some common goal.
Organizational Behavior
• the systematic and scientific analysis of individuals, groups, and organizations; its
purpose is to understand, predict, and affect human behavior to improve the
performance of individuals, which ultimately affects the functioning and success of the
organizations in which they work (Tosi, Rizzo, and Carroll, 1994).
Organizational Behavior
P P
S S S
Y O S Y
C C O C
H I C H
O O I O
L L A L
O O L O
G G G
Y Y Y
A
N P
T O
H
L
R
O I
P T
O I
L
O
C
G S
Y
• Shift from independent practitioner to salaried employee
- This shift may appear to be in conflict with one of the hallmarks of a
professional occupation—autonomy.
Culture refers to the understandings and beliefs regarding how “things are done
around here”
Climate is affected by the organization’s culture.
ASSESING
ORGANIZATIONAL
CULTURE
ASSESING ORGANIZATIONAL CULTURE
- assist in determining how the organization is responding to both its internal and
external environments.
• Formalization
- refers to the degree to which jobs in the organization are standardized.
• Centralization
- refers to extent to which decision making is concentrated at a single point in the
organization.
HORIZANTAL DIFFERENTIATION
-describes the degree of differentiation based on how many different types of
either people or units are included in the organization.
VERTICAL DIFFERENTIATION
- refers to the depth of the organizational hierarchy.
One key feature of an organization is the chain of command, or the number of levels
between the owner or president of the organization and the staff.
Represented by what is known as an organizational chart.
VERTICAL DIFFERENTIATION:
ORGANIZATIONAL CHART
Organizational Chart
- depicts the reporting relationships and the hierarchy of authority in an
organization.
Staff Authority
- dashed lines represent advisory
positions that supplement and support the
line-authority positions. Staff-authority
positions include chief personnel officer or
vice president of personnel, finance, legal,
real estate, information systems, etc.
SPATIAL DIFFERENTIATION
- degree to which the location of an organization’s units is in one place or
spread across several locations.
An independent community pharmacy may have only one location that has all
operations in one place. A large health system or chain pharmacy operation can have
multiple units spread across a city, state, or entire regions of the country.
Spatial differentiation can also occur when different departments are located in
different areas.
Spatial differentiation is also related to the amount of horizontal and vertical
differentiation. The more complex the organization, the greater is the extent each of
these will exist.