PERFORMANCE APPRAISAL CAREER BUILDER

PVT LTD.
Nagireddy Neeharika Reddy(H18028)
Pavneet Kaur(H18034)
Priyadarshini Mukherjee(H18037)
Rohan Nangia(H18041)
 Situation Analysis
• Dwindling Profits in 2005 and the results for the current year as well.
• Resignation of Yash Malhotra, top performer of CBT, because of the flawed
PMA system as acknowledged by him.
• Appointment of Mr. Pratap as the Regional Manager resulting in the
cultural imbalance and improper skill set matching.
CURRENT STRATEGY OF THE COMPANY
Critical Success Factors
• Quality and Structured Teaching
• Intensive Sessions of GDs and PIs

STUDENT
Revenue INCREASE HIGH SATISFIED
TRUST AND PMA
Increase/ ENROLMENT QUALITY EMPLOYEES
BRAND
Profits /MONTH TEACHING
BUILDING
 Problem Statement
Revenue Problem
• Bangalore’s contribution to the total revenue decreased from 17.55%
to 11.51%

Attrition Problem
• Redesigning Performance Management System in order to retain key
employees
 Alternatives
Revenue Problem
• Focussing on Rating Agencies thereby influencing student credibility.
• Tie-up with undergraduate colleges and provide free training sessions.
• Provide different course packages with attractive discounts.
Attrition Problem
• PMS need to be made relative rather than absolute grading wherein the
goals of the employees need to be assessed in accordance with dynamic
nature of market conditions.
• PMS based on Balanced Score Card.
• PMS based on 360 degree feedback.
 Evaluation
Evaluation Criteria Evaluation
Attrition Problem
Option1 Option2 Option3
• Time consumed
Time consumed Low Moderate High
• Cost of Implementation Employee High Moderate Low
Satisfaction
• Profitability
Impact High High Moderate
• Employee Satisfaction
Revenue Problem
• Impact
Option1 Option2 Option3
Time Low High Low
Profitability High Moderate Moderate
Cost of Low High Low
Implementation
 Recommendation & Action Plan
• PMS need to be made relative rather than absolute grading.
Action Plan
1. Study and analyse the current market trends.
2. Revaluate the goals based on the analysis.
3. Revaluate Mr. Malhotra’s performance based on the market conditions
and retain him.
4. Transfer Mr. Pratap to a less revenue generating area.
• Focussing on Rating Agencies thereby influencing student credibility.
• Provide different course packages with attractive discounts.