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Week 5 Final Barriers To Effective Communication SH4000 TERM 2 Lecture Slides
Week 5 Final Barriers To Effective Communication SH4000 TERM 2 Lecture Slides
Barriers to Effective
Communication
Overview of today’s session
In pairs:
•Consider under which circumstances it may be
difficult to communicate effectively.
•Consider some of the barriers to effective
communication from both the practitioner’s and
the patient’s or client’s perspective.
•What can you do to overcome these barriers?
Difficult Circumstances
The client or patient may:
•Be physically and/or mentally unwell
•Be embarrassed
•Be frightened
•Not understand processes, the system, the language or words
used
•Be very upset
•Be very angry
•Be communicating through an interpreter
Poor interaction
The client or patient may:
•Be distracted, day dreaming or asleep
•Ignore the message
•Make no response
•Not make eye contact
•Not be able to see, hear or speak
•Not speak English
•Not have an appropriate interpreter or
advocate
Physical barriers
•Security screens
-First, you can see your mark or percentage (this is shown as the
‘Attempted score’ e.g. you need 80 out of 200 points or 40% to pass the
test).
-Second, you can scroll down the results page to view your (selected)
answer to each question.
-Third, correct answer to each question is also highlighted in order for
you to compare with your own answers.
For next week (Week )...
• Prepare for the Online test on Thursday 21 March: