Professional Documents
Culture Documents
Basic Principles of Marketing
Basic Principles of Marketing
Understanding of Marketing
( Chapter1-Chapter4)
What are they doing?
2
• What is Marketing ?
3
• Marketing Defined (P.5)
• 市场营销是个人或组织通过创造、提供并同他
人交换价值的产品或价值,以满足各自的需要
和欲求的一种社会活动和管理过程。
4
• Core marketing concepts(P.6)
Needs,Wants,
and Demands
Exchange, Value,
Transactions, Satisfaction,
and relationships
5
• Needs,Wants and Demands(P.6)
6
• Product and Service (P.6-7)
7
• Value, Satisfaction (P.9)
8
• Exchange, Transaction and Relationships
Transactions
a trade between tow parties that
involves at least tow things of agreement, and a
place of agreement.
9
• Relationship marketing (P.9)
The process of creating, maintaining, and
enhancing strong, value-laden relationships with
customers and other stakeholders.
• Market (P.10)
the set of all actual and potential buyers of
a product or service.
10
• A simple marketing system
Communication
Information
11
• Main actors and forces in a modern marketing
system (P.10)
Company
(marketer)
Marketing End user
Suppliers intermediaries market
Competitors
Environment
12
• Demarketing (P.11)
13
• Marketing management philosophies (P.12-
14)
Production concept
Product concept
Selling concept
Marketing concept
14
• Production concept (生产观念)
The management should only focus on
improving production and distribution efficiency.
15
• Selling concept (推销观念)
The consumers will not buy enough of the
organization’s products unless the organization
undertakes a large-scale selling and promotion
effort.
• Marketing concept (营销观念)
To achieving organization’s goals depends on
determining the needs and wants of target markets
and delivering the desired satisfactions more
effectively and efficiently than competitors do.
16
• The selling and marketing concepts contrasted(P.13)
Starting
Focus Means Ends
point
17
• Societal marketing concept (社会营销观念)
18
• Societal Marketing concept (社会营销观念P.14)
Society
(Human welfare)
Social
marketing
Customers concept Company
(Wants satisfaction) (Profits)
19
• Bionomics marketing concept (生态学营销观念)
“6R”:
Right time , Right place, Right product,
Right price, Right way, to Right customer
20
• Marketing in “connected” millennium
(P.23)
Connections with
Customers
Connecting technologies
Computer
Information Connections with
Communication Marketing partners
Transportation
Connections with
World around us
21
• Marketing connections
22
• Marketing connections in transition (P.33)
The Old Marketing Thinking The New Marketing Thinking
Connections with customers Connections with customers
Be sales and product centered Be market and customer centered
Practice mass marketing Target selected market segments or individuals
Focus on products and sales Focus on customer satisfaction and value
Make sales to customer Develop customer relationships
Get new customers Keep old customers
Grow share of market Grow share of customer
Serve any customer Serve profitable customer, “fire” losing ones
Communicate through mass media Connect with customers directly
Mack standardized products Develop customized products
Connections with marketing partners Connections with marketing partners
Leave customer satisfaction and value to Enlist all departments in the cause of customer
sales and marketing satisfaction and value
Go it alone Partner with other firm
Connection with the world around us Connection with the world around us
Market locally Market locally and globally
Assume profit responsibility Assume social and environmental responsibility
Market for profits Market for nonprofits
Conduct commerce in marketplace Conduct e-commerce in marketplace 23
• Marketing management (old define)
24
Marketing management (new define P.11)
Building
Demand Profitable Marketing
Management Customer Management
Relationships Practice
26
• Marketing practice stages
27
• The company’s strategic planning (P.41)
Business unit
Corporate lever Product and
market
Setting
Defining Designing Planning,marketing
company
the company the business And other
objectives Functional strategies
mission portfolio
and goals
28
• The BCG matrix (P.47)
High low
Relative market share
29
“波士顿矩阵”示意图
明星类 问题类
20
4
18 1
市 3
1
场 16
2
成 14
5
长
率 10
% 8 金牛类 瘦狗类
6
4 6 7
2
8
0
10x 4x 2x 1.5x 1x 0.5x 0.4x 0.3x 0.2x 0.1x
相对市场占有率
30
• Product-market expansion grit (P.48)
Existing New
products products
New Market
Diversification
markets development
31
The marketing process (P.54)
Marketing Competitors
intermediaries
Product
Profitable
Place
Customer
relationships
Market
positioning
Promotion
Suppliers Publcs 32
Major Force Shaping the Internet Age (P.71)
Digitalization
connectivity
New types of
intermediaries
33
• Customization(定制化) involves taking the
initiative to customize the market offering.
34
• Marketing environment (P.106)
35
• Marketing environment (P.107)
Macro-environment
Micro-environment
Marketing
department
36
• The microenvironment (P.107)
Company’s
Internal
environment
Publics Suppliers
Company’s
marketing
Marketing
Competitors intermediaries
Customers
37
• The company’s internal environment
Top
management
Accounting Finance
Marketing
Manufacturing R&D
Purchasing
38
• The macro-environment (P.111)
Demographic
forces
Cultural Economic
forces forces
Microenvironment
Company
Political Natural
forces forces
Technological
forces
39