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CBCRM Culture and Sub-Culture
CBCRM Culture and Sub-Culture
CULTURE SUBCULTURE ON
CONSUMER BEHAVIOR
WHAT IS CULTURE?
Culture
The sum total of learned beliefs, values, and customs that serve to regulate
the consumer behavior of members of a particular society.
Belief and values
Accumulated feelings and priorities that individuals have.
customs
Usual and acceptable ways of behaving.
Cultural value system influence 3 essential constructs of human
behaviour.
Ethics : good, bad , moral , immoral.
Aesthetics : beautiful, ugly, pleasant, unpleasant.
Doctrine : political, social, ideological.
Characteristics of culture.
It Satisfy needs.
It is learned.
• Formal learning.
• Informal learning.
• Technical learning.
It is dynamic.
Enculturation
Acculturation.
STUDY OR ESTIMATION OF
CULTURE
Content analysis.
A method of systemically analysing the content of verbal or pictorial
communication.
Consumer fieldwork.
A cultural measurement technique that takes place within a natural
environment that focuses on observing behaviour.
Survey.
WHAT IS SUBCULTURE?
A broad groups of consumers with similar values that distinguish them from
Society as a whole.
Categories of sub-culture.
Nationality subculture.
Population who have originated from or have roots in other countries.
Religious subculture.
Subdivision within the same culture.
Geographical and regional subculture.
Behaviour of people belonging to different region are different.
Age subculture.
People belonging to different age group behave different.
Gender subculture.
All societies have traditionally assigned different traits and roles to mail
and females.
Women are historically known for homecare and men as breadwinner.
Roles are getting mixed and interchanged.
THANK YOU
The learning of once own culture
The learning of new and foreign culture