Emotional Intelligence -

Introduction
Module 1
• Emotion, Components , Feelings, bodily arousal, sense of purpose,
social expression.
• Primary and secondary emotions, Plutchik wheel of emotions, What
is EI, EQ & IQ,
• Historical Roots of Multiple Intelligences The Marshmallow
experiment and its significance, Power of Emotions ,
• The Emotional Brain & Amygdala Hijack ,Cognitive abilities related to
job performance- Inner dialogue, capturing &interpreting social cues
and behavioural norms*, developing realistic expectations
Primary and Secondary Emotions
• Primary emotions are fairly simple to understand. They are your
reactions to external events. Some precipitating event may cause you
to experience emotion. Example: You may feel sad that someone hurt
you or anxious about an upcoming test.

• A secondary emotion is when you feel something about the feeling

itself. Example: You may feel anger about being hurt or shame about
your anxiety.
• Secondary emotions turn emotions into complex reactions. They
increase the intensity of your reactions. Differentiating between
primary and secondary emotions provides powerful coping skills.
Types of Secondary Emotional Reactions
1. Discomfort with or judgment about your primary emotion.
• When you fail to validate your primary
• emotion as normal, reasonable, even helpful, you will create a secondary
emotion. Example: When you are hurt by
• another, you will often turn this hurt into anger. Then you will be dealing with the
anger and avoiding the primary
• emotion of hurt. It is wise and easiest to deal with the hurt.

2. Emotions evoked from your perceived identity

• . If you assume that an event or the behavior of another
• person says something about you, your worthiness, your goodness, your value, or
your image, then the emotion
• evoked from the event will be intense. If you realize that the event only says
something about the event or the other
• person/people involved, you decrease the intensity of your reaction.
3. Intense emotions from past events
• . Intense emotions are stored in memory. You can recall your emotional
• reactions to particular events
• –particularly intense emotions or traumatic events. Emotional memory can be
• triggered by present events that offer a similarity to past events. If you stop avoiding your emotions and
experience
• them in present time, old emotions lose their power and lower in intensity.

4. Emotions from assumption you make about your world

• . We all make assumptions about our world.
• Some are accurate; some are inaccurate. Either way, these assumptions either increase or decrease the
intensity of
• our emotional experience. If you think that everyone must approve of you then, every time you experience
• disapproval, you will experience intense emotions. If you have learned that some people will disapprove and
that is
• okay with you, your emotional state in the face of disapproval will be lessened.

5. Emotions from your fear or anticipation of the future

• . Fear or anticipation about your future will
• intensify your emotional states. If you expect failure, evidence of problems will create intense emotions. If you
• expect success, this same evidence will create emotions that are less intense or immediate.
Differentiating Between Primary and Secondary Emotions

1.Is this emotion a direct reaction to an external event? Primary

2.Is the emotion becoming more intense over time? Secondary
3.Do you experience the emotion more frequently than the events that
prompted the emotion? Secondary
4.When the initiating event receded, did the emotions recede? Primary
5.Does the emotion continue long after the event, interfere with your
abilities in the present, and affect
new and different experiences? Secondary
6.Is the emotion complex, ambiguous, and difficult to understand?
Secondary
Robert Plutchik's graphic model of eight basic
emotions and variations
Basis for Comparison IQ EQ

Intelligence Quotient or IQ is a
EQ refers to an individual's level of
number obtained from standardized
emotional intelligence, which is
Meaning intelligence test, which represents
represented by scores obtained in a
an individual's ability of logical
standardized test.
reasoning.

Measures General Intelligence Emotional Intelligence

Acquisition It is an inborn ability. It is learned and improved ability.

Learn, understand and implement Recognize, control and express one's

Ability knowledge, logical reasoning and own emotion's, perceive and assess
abstract thinking. other's emotion's.

Ensures Success in school. Success in life.

People with high intellect, common Leaders, Captains, Managers and

Recognizes
sense, mental challenges, etc. people with social challenges.
Emotional Intelligence (EQ or EI) is a term created by two
researchers – Peter Salavoy and John Mayer – and popularized by
Dan Goleman in his 1996 book of the same name.
We define EI as the ability to:
•Recognize, understand and manage our own emotions
•Recognize, understand and influence the emotions of others
In practical terms, this means being aware that emotions can drive
our behavior and impact people (positively and negatively), and
learning how to manage those emotions – both our own and
others – especially when we are under pressure.
Definition of IQ
Intelligence Quotient, shortly known as IQ is an intelligent test score,
obtained by a standardised intelligence test in which an individual’s mental
age is divided by his chronological age and then multiplied by 100. The test
aims at assessing a person’s cognitive capacity of thinking and reasoning.
The term was first introduced by William Stern.
IQ is a measure of the intelligence level of an individual, that is reflected in
the score obtained by the person in the intelligence test as compared to
the scores received by other people of the same age in the same test.
Definition of EQ
EQ is an abbreviation for the term Emotional Quotient, which is defined as a person’s capability of
identifying his own and other’s person’s emotions. It is a measure of the emotional intelligence
level of an individual, which demarcates between different feelings and use this intelligence to
guide thinking and behaviour.
The term was first evolved in 1995, by Daniel Goleman a psychologist in his book on Emotional
Intelligence. It is the ability of a person to identify, express and control his/her thoughts and
actions, understand other people and rightly interpret their situations, make right and quick
decisions, cope with pressures and crisis and so on. It has been researched that people with high
EQ have better mental health, job performance, the way of living life.