Professional Documents
Culture Documents
Marketing Management: Prof. Rubina D'Mello
Marketing Management: Prof. Rubina D'Mello
- Anonymous
Good marketing begins with
Finance
Production R&D
Inventory
Cost of Holding Costs R&D
Goods Sold Expenditure
Real Wants (you want a laptop that will last for several years without any
hitch)
Delight Wants (you would love to have a laptop having high battery
backup facility)
Value = Benefits/Costs
Benefits = Functional Benefits + Emotional
benefits
Exchange
Get something (product /service) by offering
something in return.
Eg. kind (barter) or money (value )
Exchange is a value creating process because
it leaves both parties better off
(win – win situation)
Marketing Channels
Marketing channels are used to reach the
target segment.
Communication channels
eg. Advertising, telephone enquiry system
Distribution channels – trade, direct sales
Supply Chain
The supply chain represents a value
delivery chain – from procurement of raw
materials to final delivery of product to
consumer.
Competition
Potential and rival substitutes and offerings a
buyer might consider.
Competition can be viewed in various
perspectives – brand, industry, form,
generic
What Is Marketed?
Goods Places and
Services Properties
Events and Organizations
Experiences Information
Persons Ideas
What are Markets?
Key Customer Markets
Consumer markets
Business markets
Global markets
Government
Nonprofit
Structure of flows in a modern
exchange economy
Resources Resources
Resource
Money Money
market
Taxes, Services,
goods money
Services,
money Taxes
Manufacturer Government Consumer
markets markets markets
Taxes, Services
goods
Services, Taxes,
money goods
Money Money
Goods and services Intermediary
Goods and services
markets
Marketing system
Communication
Goods/services
Industry Market
(a collection of sellers) (a collection of buyers)
Money
Information
Approaches to Marketing (examples?)
Product orientation
Production orientation
Sales orientation
Marketing orientation
All staff focus on consumer needs
Competitor awareness
Market-based management
Internal Integrated
Integrated
Internal
Marketing Marketing
Marketing
Marketing
Holistic
Holistic
Marketing
Marketing
Sales revenue
Performance Relationship
Relationship
Performance
Marketing marketing
marketing
Brand & Marketing
Customer equity
Ethics
Environment Community Customers Channel Partners
Legal
Marketing Environment
Competition Product
Customers Import tariffs
Govt. policies Trends
Suppliers Technology
Trade Politics
Marketing Mix
It is the tools that an organization employs to
pursue its marketing objectives in the target
market
Product, Price, Place, Promotion
4 C’s – Customer solution, Cost,
Convenience, Communication