PRACTICAL 1

IDENTIFICATION OF LOBBY LAYOUT AND EQUIPMENT

 CHARACTERISTICS

• Lobby is the public area where guest enters the hotel . It gives
the first impression of the hotel .

• It should be beautiful as well as functional .

• It has reception, cashiers desk, GRE desk, Bell desk, Concierge

desk, lobby managers desk.

• Lobby has seating arrangement for the check in and check out
of hotel guests.

• Generally coffee shop and shopping areas are also situated on the
lobby level
 RECEPTION AND ITS FUNCTIONS

• Sell guestrooms, register guests and assign guestrooms.

• Process future room reservations when there is no reservations department or

when the reservations department is closed.

• Coordinate guest’s services.

• Provide information about the hotel, the surrounding community and any
attractions or events of interest to guests.

• Maintain accurate room status information.

• Maintain guest accounts and monitor credit limits.

• Produce guest account statements and complete proper financial settlement.

 CASHIER AND ITS FUNCTIONS

•Opening and maintaining of guest folio.

• Posting room charge in guest folio.

•Recording all credit charges in guest folio.

•Maintain guest accounts and monitor credit limits.

• Maintaining a record of the cash received from guest.

• Preparing bills at the time of checkout.

• Receiving cash/traveller cheques/ credit cards for account settlement.

• Organizing foreign currency exchange for the settlement of a guest account.

 BELL DESK AND ITS FUNCTIONS

• Handling guest luggage at the time of arrival and departure.

• Escorting guest to their rooms on arrival.

• Providing information to guest about hotel facilities and services when

asked.

• Locating a guest in a specified area of the hotel.

• Posting guest mails.

• Keeping guest luggage in the left luggage room if requested by the guest.

• Deliver mail, packages, messages and special amenities to guestrooms.

 CONCIERGE AND ITS FUNCTIONS

• Making reservation for dining in famous restaurant.

• Providing information on cultural and social events like photo exhibitions, art
shows, and local places of tourist interest.

• Obtaining tickets for theatres, musicals, sporting events, etc.

• Arranging for transportation by limousine, car, coaches, buses, airplanes, or trains.

• Concierge can also called as MAN-ABOUT-TOWN. Having good knowledge of the

city and main attractions in the surrounding area.
 LAYOUT OF LOBBY

SOURCE-LOBBY OF COURTYARD BY MARRIOT, AHEMDABAD (https://www.google.co.in/search)

 LOBBY AREA

 Hotel lobby represents the atmosphere ,decors , staff and image of the
hotel when a guest visit.

 Lobby should be spacious but not wasteful.

 The natural flow of the guest should be towards reception, cashier,

information counters, during guest arrival and departures.

 Sufficient space required to place the guest luggage.

 SHAPES OF LOBBY

• Straight line
• Circular
• L shaped
• U shaped

https://freshome.com/2013/08/20/the-11-fastest-growing-trends-in-hotel-interior-design/
 Lobby is the waiting area of the hotel.
 Lobby area includes bell desk, travel counter, cashier, elevators etc.
 Well furnished seating arrangements.
 Lobby should be facing the clear view of guest
entering.
 Front office staff takes care of lobby area in terms hygiene standards.
 Lobby manager and guest relation executive will be
available 24 hrs in large hotels
 EQUIPMENTS & FURNITURE AT FRONT OFFICE

 Front Desk Counter / Reception

Counter
 Bell Desk
 Key & Mail Rack
 Duplicate Key Rack
 Paging Board
 Computers
 Room Rack
 Photocopy Machine
 Reservation Rack
 Billing Machine & Printer

https://goo.gl/images/Ze8aVg
 EQUIPMENTS & FURNITURE AT FRONT OFFICE

 Front Desk Counter / Reception Counter

 Bell Desk
 Key & Mail Rack
 Duplicate Key Rack
 Paging Board
 Computers
 Room Rack
 Reservation Rack
 Billing Machine & Printer
 Cash Register

https://goo.gl/images/Ze8aVg
 FRONT DESK

 Front Desk Counter / Reception Counter

https://www.priceline.com/hotel-deals/h32461806/AE/Dubayy/Dubai/JW-Marriott-Marquis-
 BELL DESK

https://en.parkhoteltokyo.com/service/reception-atrium/
 CONCIERGE

https://www.tripadvisor.com/LocationPhotoDirectLink-g35805-d9145578-i243216530-
 ROOM RACK

http://www.bu.edu/bhr/2017/06/12/a-fragment-of-the-past-the-system-of-hotel-front-office-
 MAIL & MESSAGE RACK

https://goo.gl/images/Qpffis
 KEY RACK

https://goo.gl/images/59Ru3A
 CREDIT CARD IMPRINTER

https://goo.gl/images/2wa7ni
CREDIT CARD MACHINE (EDC)
 LUGGAGE TROLLEY

KNOWN AS BELL HOP/BUD CAGE

TROLLEY

https://www.google.co.in/search?tbm=isch&sa=1&ei=j5wYXMPIBYem9QO
 LUGGAGE TROLLEY

https://goo.gl/images/efipTx
 OUTCOME

Students will be able to learn lobby layout and equipments in front

office .