Skills & Roles of

Managers
 Roles by Mintzberg
• Focuses on how managers perform their
work???
Roles of Managers by Henry Mintzberg
 Interpersonal Roles
• Divided into three different roles focusing on
working pattern of manager wherein they
interact with other people/ working with
other people
Who is a figurehead??
 The Figurehead Role
• Have you ever seen a mayor scooping a
handful of dirt with a golden shovel at a
groundbreaking ceremony?
• You might have seen Mr. Modi had come to
vadodara to attend a rally or meet of Divyang
/ Specially able people. He was a figurehead at
that time
• When he went to Nawaz Sharif’s Son’s
wedding
• He might attend the common wealth games
or Olympics if hosted by India and give
inspirational speech to the sportsmen and
women.
• On a less grand scale, if you are a department
head giving a motivational speech at a
quarterly sales meeting, you are acting as a
figurehead.
• In that scene, the mayor is a figurehead
conducting
social,
ceremonial, and
legal responsibilities.
• A figurehead also provides inspiration by
sharing the mission and vision of the
organization and symbolizing authority.
 Leader Role
• While 'leader' is a generic term and the most
widely examined of the ten roles, Mintzberg
specifically defines the leader managerial
role as the act of directing goals and
evaluating employee performance.
• Mentoring, training, and motivating
employees are all leadership activities. If you
were to develop a new employee orientation
program, you would be acting as a leader.
 Liaison Role
• Managers must communicate with internal
and external contacts. You need to be able to
network effectively on behalf of your
organization.
• Maintains a self-developed network of outside
contacts and informers who provide favours
and information.
• You’ll be the key person who builds
relationships with department
representatives, vendors and clients.
• This means representing your department in
meetings, but it also means reaching out to
others individually, greeting visiting clients or
taking them on tours of the facilities or out to
dinner. You’ll put your fabulous
communication and relationship management
skills to work in this important interpersonal
role.
 Informational Roles
• Divided into three different communication
based roles
 Monitor
• Seeks and receives a wide variety of special
information (much of it current) to develop a
thorough understanding of the organization
and environment; emerges as the nerve
center of internal and external information for
the organization.
• Tracking changes in the field that your
organization works in, as well as changes on
your team that might be signs of trouble down
the road.
• Things are never static in business, so the
successful manager is one who will constantly
monitor the situation around them and make
quick changes as necessary.
 If you are managing a clothing shop..
• Sales
• Fashion/Trends
• Schemes and discounts of competitors
• Economic changes (demonetization)
 Disseminator
• Transmits information received from outsiders
or from other subordinates to members of the
organization.
• Some information is factual; some
involves interpretation and integration
of diverse value positions of organizational
influences.
• Disseminating what is of value, and how, is a
critical informational role.
 Spokesperson
• Transmits information (plans, policies, results,
etc.) within and outside of the organization;
serves as an expert on the organization's
industry.
 Decisional Roles
• Four action based roles for making and
implementing decisions
 Entrepreneur
• Searches the organization and its environment
and initiates improvement projects to bring
about change; supervises design of certain
projects as well.
• Innovation
• New ideas
• Creative thinking
• Steve Jobs of Apple Computers created an innovative
culture where new versions of existing products were
revised and improved upon even as avid customers
lined up around the corner for the product launch.
• Managers wearing the entrepreneurial hat are chief
change makers in their area of responsibility, whether
it is throughout the entire organization or in one
department.
• Entrepreneurs drive process improvements, creatively
spark new ideas, solve problems and make innovation
happen.
 Disturbance Handler
• Takes corrective action when the organization
faces important, unexpected disturbances.
 Resource Allocator
• Allocates the organization's resources; makes
or approves of all significant
organizational decisions.
• Resources can include budget that has been
made available for a project, raw materials,
employees, and more.
 Negotiator
• Represents the organization at major
negotiations.
END OF SLIDESHOW