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Foundations Control: Publishing As Prentice Hall
Foundations Control: Publishing As Prentice Hall
Chapter
Foundations
of
Control
• Control
– The management
function that
involves monitoring
activities to ensure
that they’re being
accomplished as
planned and
correcting any
significant deviations
Copyright ©2011 Pearson Education, Inc.
13-3
Publishing as Prentice Hall.
Copyright ©2011 Pearson Education, Inc.
13-4
Publishing as Prentice Hall.
What is the Control Process?
• Control Process
– A three-step process of measuring actual
performance, comparing actual performance
against a standard, and taking managerial action
to correct deviations or to address inadequate
standards
• Feedforward Control
– Control that takes place
before a work activity is
done
• Concurrent Control
– Control that takes place
while a work activity is in
progress
• Feedback Control
– Control that takes
place after a work
activity is done
• Balanced Scorecard
– A performance
measurement tool
that looks at more
than just the
financial perspective