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MANG6119: Introduction To Information Systems
MANG6119: Introduction To Information Systems
Introduction to Information
Systems
What?
When?
Which?
How?
3
Information Systems
Development: an overview
Systems’ Development Process
Existing
Systems
User Client
Problem Method
Developer
Desired
System
5
IS Development: Methodologies
What is a ‘methodology’?
6
Systems Development Life Cycle
(SDLC)
Systems Development Life Oldest ‘approach’ for building
Cycle (SDLC): set of general information systems
categories that show the major Still used today for complex
steps, over time, of an information medium/large system projects
systems development project
No universal, standardised version Traditional methodology for developing
of the SDLC, but has two distinct an IS that partitions the systems
development process into a number of
meanings formal stages that must be completed
An SDLC can be a general sequentially with a very formal division
conceptual framework for all the of labour between end users and
activities involved in systems information systems specialists
development or acquisition
An SDLC can also be a very
structured and formalized design
and development process
7
An 8-stage SDLC (waterfall)
What the system needs to do and how it will accomplish these functions
Make or buy?
8
Alternatives to conventional
SDLCs
Alternatives:
Prototyping
Rapid application
development
Agile development
Object-oriented
development
Component-based
development
9
Questions
? 10
Networks and Connectivity:
an overview
Devices….
Lifestyle?
12
Creative Connectivity:
Presenting the iPhone…and iPad
13
Turban et al., 2009
Executive Connectivity and
Productivity: BlackBerry®
BlackBerry Bold
9700
14
Recruitment purposes?
???
16
Questions
? 17
E-Business and E-Commerce:
an overview
Click-&-mortar vs brick-&-mortar
organisations
19
Turban et al., 2009
E-commerce function…
20
Turban et al., 2009
Online Advertisers, Marketers &
Students
21
Turban et al., 2009
Company-sponsored Socially
Oriented Sites
22
Turban et al., 2009
Application Programming
Interface - Examples
23
Turban et al., 2009
A framework for E-commerce
24
Turban et al., 2009
E-commerce support services
(Based on S.Y. Choi et al., 1997, p. 18.)
25
Turban et al., 2009
E-Credit
26
Turban et al., 2009
An Example:
Mobile phone as e-wallet
27
Turban et al., 2009
Benefits of E-commerce
28
Turban et al., 2009
Limitations of E-commerce
29
Turban et al., 2009
Questions
? 30
IS implementation Success
Factors
Concepts (1)
Measurement Aspects
Expectations Management
Budget Control
Deadline Maintenance
=
32
Concepts (2)
Implementation 33
The IT/IS adoption process
35
36
The Project Manager (2)
Risk Detector
Team spirited
Technical knowledge
37
Top Management Commitment
Leadership: continuously
communicate the objectives
and transmit confidence
38
… and final users commitment
From the application selection phase
….
Through the validation of the model
and prototype
….
Till the test phase
39
Elaborate a good plan
Stable boundary
Intermediate milestones
40
Qualified Team
Inside:
Dedicate your best people/’We do not
engage the available’
Full-time dedication outside daily
environment.
Participation of “Process leaders”
Everyone is a project manager
Project Cycle
Maximum deadline
42
Risk issues
Number and location of users
Simultaneous start-up
43
Some ‘well-known’ sources of
failure
Lack of Project Strategy
Project is not tightly coupled to business processes
Scope is not defined in detail (or poorly managed)
The business unit role is ill defined
The project team is weak (or changes continuously)
Resources are robbed to handle emergencies
Lack of review on project plans: The ´wallpaper´
syndrome
Absence of criteria for project ending and
termination
Lack of professionalism
44
Information Systems Failures
Nike_Rebounds_How_and_Why_Nike_Recov
ered_from_Its_Supply_Chain_Disaster
45
46
Questions
? 47
Change Management
&
Organisational Transformation
Conceptualising Change
Management (1)
Structured approach: from current to desired
state
Used to:
Avoid user resistance and overcome scepticism to
business & system changes
http://www.youtube.com/watch?
v=_kZl15houUc&feature=PlayList&p=72727
29093383292&index=0&playnext=1
50
51
Structured technique to
effectively transition groups or
organisations through change.
52
Kotter on Organisational
Transformation
Establish sense of urgency
Form powerful guiding coalition
Create and communicate vision
Empower others to act on vision
Plan for & create short-term wins
Consolidate improvements & produce more change
Institutionalise new approaches
53
Principles of Change Management
(1)
Address human side of change systematically. Adapt
often as circumstances change
? 56
The role of Knowledge
From Data…to Wisdom!
Messages representing an
DATA observable object or event
WISDOM
Experience and knowledge
applied with judgement
58
What is Knowledge?
Knowledge and skills give a firm a competitive
advantage because it is through this set of
knowledge and skills that a firm is able to innovate
new products/processes/services, or improve
existing ones more efficiently and/or effectively. The
raison d’être of a firm is to continuously create
knowledge.’ (Irujiro Nonaka et al.,2000: p. 1)
61
The knowledge management
system cycle
62
Locate employee
expertise
Search for
information
Disseminate
knowledge
66
67
? 68
Impacts of Information Systems
Features of information systems
in 2010
Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura Research Institute, March 1, 2006, Figure 5, 70
p. 7.
Turban et al., 2009
Enterprise 2.0:
How it can benefit you?
Began as a way to collaborate using blogs, or comment
forums, within companies, or between, & with partners or
customers
71
72
15-72
Turban et al., 2009
But…
How about the impacts of
Information and Connectivity???
73
Information Overload and Quality
Profitable to originators
75
Impacts of IT on structure, authority,
power, and Job content
76
Loss of identity
Depression - loneliness
77
15-77
Impacts on Health & Safety
78
79
? 80