Professional Documents
Culture Documents
Dome Technique
Dome Technique
Management By Objectives
DOME is a Partnership:
It should be positive
It can be corrective
It’s an exploration process
It should happen regularly
It leads to joint plans and commitments
It requires leadership and accountability
It gets results.
Review Records/Reports
Make Observations
Have Conversations.
Reports provide hints and clues, but will not tell you why
someone isn’t meeting expectations.
Make Observations
Get with the Agent or Unit Manager and see what they
are doing
Have Conversations
R+O+C=K
Records + Observation + Conversation =
K = Knowledge!
What They’re Doing ~ Why They’re Doing It ~ How It’s Working
D - Diagnose
O - Objectives
M - Methods
E - Evaluation
D - Diagnose
O - Objectives
M - Methods
E - Evaluation
Mike Kunkle
Director of Sales Training
makunkle@torchmarkcorp.com
972.569.3608