Presentation on IVRS Application

Content:

Functional information

Product Environment:
Operating systems:Windows 95/98
Programming language: Visual basic 6.0 /Visual C++ 6.0

Presented by:
Mandar Limaye
Avinash Rawal
Agenda:

Application overview

Operating behavior

Operational details

Security features

Future scope
Well Come to Configuration Manager for your IVRS
Application.

The source for controlling your application.

• Run the pre configured Application by selecting the

run Application
• For customization,Use the other options.

Features:
•Simple to use
•Plug and play feature
•Easy to configure
•Simple to maintain
System architecture:

Computer modem Telephone link

Programming logical:

User Application
(Configuration Manager)
Data Repository
(Access Database)

Application creation
(Application Wizard)
Product functionality:

• Standalone on line interactive response system

• Accept calls

• Reply with auto answer

• User friendly navigation

• Standard facilities
 FAQ
 Client query recording
 Status reporting
Operating behavior :

Run Configuration
Manager

Register/Evaluate
Application

Log In to
Application

Manage Application
Registration dialog:
Admin user login dialog:
Admin User Logged in:
Operational Details:

• Run Application
Run the application
• IVRLookUp:
Customize the behavior of IVRS.
• Buffer FAQ:
Provide the means for manipulating FAQ’s
• Buffer Client:
Handles the client query recording and status reporting.
• Password:
Takes care of online expert advice monitoring.
• Product info:
Maintains the track of product details.
• Exit:
Closes the application.
Run Application:
Modem Detection and call monitoring.
Terminal settings:
•Auto answer rings
•Auto disconnect time
•Max recording time
•Sound level control
IVR LookUp:
•Form
Exit
•Nodes
Insert
Update
Delete
Form For editing the menu entry:
Buffer Faq :
•Form
Exit
•Record
First
Last
Next
Previous
•Action
Addnew
Edit
Delete
Product information:
Security features:

• Fully functional Evaluation version

• Easy Installation

• 21 days expiration period

• Immune to system date change

• Complex Liberation key encryption

• Machine dependent liberation key

Future scope and versioning:

• Daily updates.

• User level authorization

• On screen recording facility

• On line expert advice

• Multi line application operation

Credits:

Deepak Dolas
Sandeep Thakre
Avinash Rawal
Mandar Limaye

Ashwini Shiradhonkar
Anjali Dolas
 Thank you

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