Professional Documents
Culture Documents
Chapter Three: Employment Communication
Chapter Three: Employment Communication
EMPLOYMENT
COMMUNICATION
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Employment Communication
Dina was nervous and fidgeted with her briefcase strap for a
moment. She couldn’t think of what or how much to expect
in the upcoming meeting. The door to the inner office
opened, and a woman came out and introduced herself.
Dina thought the woman was friendly but not overly so. She
had probably held several similar discussions throughout
the morning. Dina followed her into the office and took a
seat at the table. There were two other people seated at
the table. The woman sat down and said, “So, let’s begin by
telling us about yourself.”
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Stages of Employment Communication
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The Pre-Interview Stage
Research
The Resume/Curriculum Vitae
(CV)
The Application Letter/Cover
Letter
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1. Research
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Headings & Leads
EDUCATION
× University Kuala Lumpur Malaysian Institute of
Chemical & Bioengineering Technology, June
2006. Diploma in Chemical Engineering
Technology.
EDUCATION
√ Diploma in Chemical Engineering Technology
(Polymer), University Kuala Lumpur Malaysian
Institute of Chemical & Bioengineering
Technology, June 2006.
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Headings & Leads
WORK EXPERIENCE
× City of Tacoma, Chamber of Commerce,
summer intern Public Relations
Department. Summer 2006.
WORK EXPERIENCE
√ Intern in Public Relations, Chamber of
Commerce, Tacoma, Washington.
Summer 2006.
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Descriptions
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Descriptions
WORK EXPERIENCE
WORK EXPERIENCE
Instructor/Leader – Yellowstone Natural
Adventures, West Yellowstone, Montana.
Yellowstone Natural Adventures.
Served as a white-water guide for five
Summers 2002-2006. Worked as
extended trips each summer into
a summer guide in white-water
Yellowstone National Park area.
rafting in Yellowstone National
Instructed 15-20 participants on each
Park. Duties included interacting
trip in safety guidelines and proper use of
with tourists, instructing them in
marine and flotation equipment. Supervised
proper safety guidelines and
three assistants to ensure that proper
equipment use, giving
procedures were carried out in all areas
presentations about the park,
of camping, rafting and managing natural
and overseeing proper
resources. Recognized by supervisors as
campsite set up and
outstanding with “Summer Employee of
breakdown.
the Year” award in 2003 and 2005.
Summer 2002-2006.
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Good Descriptions…
DO… DON’T…
Include information that is relevant Include irrelevant
to your experiences and abilities.
Name information.
Address and phone numbers “CV,” “Resume” or other
Job objective (optional)
Education: degree, date, institution,
document title
GPA/CGPA (optional – and only if Availability
above 3.0)
Employment history: job title, Personal information
company, location, dates, (height, weight, marital
responsibilities
status, etc.)
Professional affiliations (if any)
Honours (if any) and activities Salary desired (unless
Computer/language skills required)
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Resume Writing Tips
DO… DON’T…
Always use action verbs to Offer simple list of duties
describe what you did. or responsibilities.
Example: “Supervision” becomes
“Supervised”
Emphasize abilities and
experiences.
Show how they are relevant and/or
transferable.
Use consistency in writing Be inconsistent in structure or
structure and style. style.
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Resume Writing Tips
DO… DON’T…
Write words in full. Use contractions/abbreviations.
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Resume Writing Tips
DO… DON’T…
Be specific about identifying Offer only vague descriptions
and clarifying projects, of jobs or activities.
successes, supervising
experiences.
Have a flawless CV. Make typographical errors or
“correct” errors manually.
Use professional-looking, Use ordinary typing paper or
high-quality paper. use coloured, flashy paper to
Use neutral, classy CV paper be “different” and stand out
(off-white, ivory, etc.) from other candidates.
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Ineffective vs. Effective Resume
EDUCATION
EDUCATION
Bachelor in Business
2000-2003. Universiti Administration,
Utara Malaysia (UUM), Major in Marketing.
BBA in Marketing Universiti Utara
Malaysia (UUM), 2000-
2003.
1998-2000. Kolej
Lagenda, Diploma in
Marketing. Diploma in
Marketing. Kolej
Lagenda, 1998-2000.
EGL 2042/JAN 07 18
Ineffective vs. Effective Resume
WORK EXPERIENCE WORK EXPERIENCE
Sales Associate. Macy’s Apparels,
Taman Sungei Besi, Kuala Lumpur, April
April 2005-present, Macy’s
2005-present
Apparels, Taman Sungei Besi,
Kuala Lumpur. Work 40+ hours a week
Assist customers with clothing purchases, make
recommendations, and provide creative options in
Sales Associate: learning the women’s and children’s clothing departments
Design and build displays for new items every
basic skills of salesmanship. week. Seek feedback and institute suggestions for
Responsible for assisting displays
Manage inventory by tabulating stock and
customers, displays, and inventory control sheets in two largest
departments in the store
inventory control. Train part-time workers during the season rush.
Commended by supervisors Last year was promoted to train all incoming sales
associates in a two-hour training session,
for superior levels of “Assisting customers with selections and
purchases.”
customer service. Commended by supervisor for “superior levels of
customer service” in recent performance
assessment
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Ineffective vs. Effective Resume
COMPUTER/LANGUAGE COMPUTER/LANGUAGE
ABILITIES ABILITIES
ABILITIES PROFICIENCY
Bahasa Melayu – good
English – ok Bahasa Melayu: Excellent/Excellent
Microsoft Office – ok written/spoken
English: Good/Good
written/spoken
Mandarin: Fair/Fair
written/spoken
Microsoft Office Good
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Ineffective vs. Effective Resume
REFERENCES REFERENCES
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3. The Application/Cover Letter
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Organization/Format
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Organization/Format
Three sections/parts:
1. The Introduction
2. The Body
3. The Conclusion
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The Introduction
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The Body
States 3 items:
1. Education Background
2. Work Experience
3. Personal Characteristics
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The Body
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The Conclusion
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The Conclusion
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Non-Verbal Communication
1. Attire/Dressing
- Men
- Women
2. Body Cues
- Punctuality
- Firm Handshake
- Appropriate Eye Contact
- Friendliness
- Enthusiasm
- Confidence
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Verbal Communication
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Verbal Communication
Successful candidates:
Make reference to the company
Support their claims
Actively participate in the process of
being interviewed
Exhibit natural but enthusiastic
delivery
Ask good questions
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Top Ten Tips for Better Interviews
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The Post-Interview Stage
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Sample Thank You Letter
Aliah binti Ahmad
154, Jalan RS 11/2
Taman Rasa Sayang
70000 Melaka
20 April 2007
Mr Richard Ong
Human Resources Manager
Global Communications Ltd
Lot 143-146 Taman Perindustrian Oakland
78912 Seremban 2
Negeri Sembilan
Dear Mr Ong
Thank you for the opportunity to attend an interview with you last Monday, 16 April
2007, to discuss the position of a Marketing Executive at Global Communications Ltd. I
was pleased to attend the interview and learn more about your company. And I
especially would like to thank you for considering me for the position.
Thank you.
Yours sincerely
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Aliah Ahmad
Getting the Job Offer
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Getting the Job Offer (cont’d)
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Salary Negotiation
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Salary Negotiation (cont’d)
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Salary Negotiation (cont’d)
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Dealing with Rejection
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