Professional Documents
Culture Documents
Mcgraw-Hill © 2004 The Mcgraw-Hill Companies, Inc. All Rights Reserved
Mcgraw-Hill © 2004 The Mcgraw-Hill Companies, Inc. All Rights Reserved
Chapter
Tactical Managers
Operational Managers
Planning Organizing
Leading Controlling
This involves:
Clearly communicating organizational goals
Inspiring and motivating employees
Providing an example for others to follow
Guiding others
Creating conditions that encourage management
of diversity
These include:
Interpersonal roles - communication with superiors,
peers, subordinates, and people from outside the
organization.
Information Roles - obtaining, interpreting, and giving
out information.
Decisional Roles - choosing among competing
alternatives.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Management as a set of skills
The four basic management functions require a set
of skills to be carried out properly.