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1804 Solving Problem Procedure
1804 Solving Problem Procedure
9 Apr 2018
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Problem solving procedure
PROBLEM
Identification(5W1H)
3 Actuals(place, good, reality), Data,
Facts finding Procedure
Countermeasures
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Key-point of “5 Why”
Improve the process, procedure and system from the view point of our
organization
Target should be process, procedure and system, not person
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2. Investigation of the cause
・Based on the above facts, consider the cause through 4M+E(Materials, Method,
Machine, Man, Environment) by 5 why.
・Consider potential causes and make "Fish-born Chart".
・Check each potential cause based on evidence(data, record, hearing and etc.)
・Consider the temporary mechanism of this time defect from the above.
3. Countermeasures
・Based on the above consider the countermeasures for all potential causes,
and make the list of countermeasures.
Check whether each countermeasure apply to prevent recurrence.
・Decide the due date for each countermeasures, and establish the complementing plan.
・Complement the countermeasures in accordance with its plan and check the effect of each
countermeasure by quantitatively.
4. Documentation and Education & Training
・Establish SOP and Instruction
・Set the Indication on each process
5. and Education & Training
・Establish Education Curriculum and Training Manual
・Implementing Education & Training
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