Actividad de aprendizaje 14 Evidencia 5: Video

“Presenting orally a business process improvement

plan”

Servicio Nacional de Aprendizaje (SENA)

Ivan santiago Aranza Forero

1. Realice un plan de mejoramiento para el proceso de gestión que evaluó en la evidencia 1,
ya mencionada.

Improvement plan for the management process

Continuous improvement is an elementary

process to achieve Total Quality and Business
Excellence. This process of improvement
emphasizes the ability of companies to evolve,
progress and develop progressively, obtaining
efficient results and quality. One of the
objectives of any company should be the
improvement of quality. And this process has to
be done through a continuous self-evaluation.
The improvement plans are joint actions aimed at optimizing the results of an internal process. But
that does not mean that any action has a place in them. The objective must always be the same: the
improvement. There are several tools for continuous improvement. Let's see which ones are:

1. Planning (plan): This phase is what

shapes the improvement plan. On the one
hand, the objectives to which the working
group aspires are established and the
measurement indicators are agreed with
which the results will be evaluated. When
the improvement plan starts from a
previous situation, the planning also
implies the identification of problems or
obstacles.
2. Do (do): In this stage, or stages, the provisions
of the plan apply. But not in any way. It must be
done in a comprehensive and systematic way: the
processes evolve focusing attention on each of its
phases and deadlines.

3. Check (check): Once the proposed improvement

tasks have been carried out, the next step is the
verification of the results. If during the process the
appropriate improvements have been introduced
and an evaluation of each of its phases has been
made, this stage will be reduced to the verification
of what was set at the beginning.
4. Adjust: Even so, improvement processes
are not perfect. In many cases, the results
obtained reveal new failures or
inconveniences that were not foreseen. In
this stage, the work teams propose
solutions or alternatives to solve these
failures and, likewise, leave testimony of
the experience.

The improvement of quality is expressed through cycles. The intervention does not mean that
the processes end. On the contrary, it is the trigger to return to the first step of the
improvement plan. Or in other words, the work teams should take advantage of the
experience and know how to apply it in subsequent improvement plans
Thank you