PACAREA, D11, FORCECOM

2010 All Hands

Topic:
“Page 7 to Discharge Notification”

                 
 GOAL
SIMPLIFY AND EXPEDITE CASE
HANDLING WITHOUT COMPROMISING
MEMBER RIGHTS AND WITHOUT
IMPOSING UNREASONABLE
ADMINISTRATIVE BURDENS ON
COMMANDS.
 (1)
LCDR OWENS’ “Page 7”
What is
The Triangle of Questions
problem?

(2)
Why is it a
Problem?

(3)
How can you resolve
the problem?

(4)
What are the consequences if the
problem is not resolved?
LCDR Owens’ “Page 7” hierarchy of Questions

 A predetermined order of desired “Page

1
7” information.
2
 Depicted as a pyramid consisting of four
levels: 3
◦ Level One is designed to address what the
particular problem is;
4
◦ Level Two is designed to address why it is a
problem;
◦ Level Three is designed to address how to
resolve the problem; and
◦ Level Four is designed to address the
consequences if problem is not resolved.
 Scenario
 On January 10th, 2009, BM3 Adam’s Executive Officer, LCDR Bob, receives
two letters. One letter is from BM3 Adam’s landlord, Cindy. The letter
explains that BM3 Adam has not paid rent for his apartment in the last 2
months. Landlord Cindy’s letter requests LCDR Bob to order BM3 Adam to
pay his rent. The other letter is from The Rain Never Stops Credit Union. The
letter explains that BM3 Adam failed to make a credit card payment for the
last 3 months.

 On February 12th, 2009, BM3 Adam is 30 minutes late for Duty Section
Muster. When BM3 Adam arrives, he desperately needs a haircut and his
Operational Dress Uniform has white paint with holes.

 On March 15th, 2009, BM3 Adam reports for Duty Section Muster 30 minutes
late. When BM3 Adam does report for duty, he is still in need of a haircut.

 On March 16th, 2009, BM3 Adam reports for Duty Section Muster 45 minutes
late. When BM3 Adam does report for duty, he is still in need of a haircut.
 Scenario (Cont.)

 On March 19th, 2009, BM3 Adam reports for Duty Section Muster 45 minutes
late. When BM3 Adam does report for duty, he is still in need of a haircut.

 On March 20th, 2009, BM3 Adam was place on a six-month probationary period
for Unsuitability.

 On May 10th, 2009, BM3 Adam’s Executive Officer, LCDR Bob, receives another
letter from BM3 Adam’s landlord, Cindy. The letter explains that BM3 Adam
has still not paid rent for his apartment.

 On June 11th, 2009, BM3 Adam is 30 minutes late for Duty Section Muster.
When BM3 Adam does arrive, he is still in need of a haircut.

 On June 19th, 2009, BM3 Adam reports for Duty Section Muster 45 minutes
late. When BM3 Adam does report for duty, he is still in need of a haircut.

 On July 3rd, 2009, BM3 Adam is 2 hours late for Duty Section Muster and taken
to Captain’s Mast for violation of Article 86 (Absence without leave).
BREAKDOWN
1
2

4
On January 10th, 2009, BM3 Adam’s Executive
Officer, LCDR Bob, receives two letters. One
letter is from BM3 Adam’s landlord, Cindy. The
letter explains that BM3 Adam has not paid rent
for his apartment in the last 2 months. Landlord
Cindy’s letter requests LCDR Bob to order BM3
Adam to pay his rent. The other letter is from
The Rain Never Stops Credit Union. The letter
explains that BM3 Adam failed to make a credit
card payment for the last 3 months.
 Level One: What is the problem?

What is the member doing/not doing that

1
he/she is suppose to be doing or not doing?
2
Example:
3
“This is an adverse administrative remarks entry
to inform you that the USCGC Hasselbeck 4
received two letters. The first letter is from your
landlord and claims that you have not paid your
rent for the last 2 months. The second letter is
from The Rain Never Stops Credit Union and
claims that you have failed to make the required
credit card payments for the last 3 months.”
Level Two: Why is it a problem?

What is the potential/actual adverse impact 1

of the member’s activities ON MEMBER, 2
COMMAND, OR BOTH?
Example:
3

“Failure to make timely payments on your rent

and debts establishes a pattern of financial 4
irresponsibility that reflects poorly on you, the
USCGC Hasselbeck, the Coast Guard, and
raises serious doubts regarding your judgment,
trustworthiness and reliability.”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem? 1
2

Example:
3
“To correct your personal financial situation, you
should consult with a Work Life financial counselor (the 4
Employee Assistance Program (EAP) in the town of
Jawson’s Creek (1-800-872-4957, extension 563)) to
discuss your monthly finances and outstanding
obligations, create techniques for successful
budgeting, and help you manage your debt better
through a comprehensive financial plan. Prior to
accepting new credit, you should first evaluate your
financial capabilities and establish a budget which
demonstrates the ability to repay the new debt.”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?

Example: 3

“Any further neglect and carelessness 4

concerning your personal financial situation
may affect your advancement opportunities,
duty assignments, qualification for
reenlistment or extension of reenlistment,
security clearance, and may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
On February 12th, 2009, BM3 Adam is 30
minutes late for Duty Section Muster. When
BM3 Adam arrives, he desperately needs a
haircut and his Operational Dress Uniform has
white paint with holes.
Level One: What is the problem?

What is the member doing/not doing that

he/she is suppose to be doing or not doing?
1
Example: 2

“This is an adverse administrative remarks entry to 3

inform you that on this day you were 30 minutes late for
Duty Section Muster onboard the USCGC Hasselbeck.
Upon arrival you were found to be in need of a regulation 4
haircut and your ODU were covered in white paint and
had holes in them. You made no attempt to contact the
OOD or your Section Leader to inform them that you were
going to be late for Duty Section Muster.”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard.”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
 OnMarch 15th, 2009, BM3 Adam reports for Duty
Section Muster 30 minutes late. When BM3 Adam
does report for duty, he is still in need of a haircut.
Level One: What is the problem?

What is the member doing/not doing that he/she is

1
suppose to be doing or not doing?
2
Example:
3
“This is an adverse administrative remarks entry to inform you
that on this day you were 30 minutes late for Duty Section Muster
onboard the USCGC Hasselbeck. Upon arrival you were found to
be in need of a regulation haircut. You made no attempt to 4
contact the OOD or your Section Leader to inform them that you
were going to be late for Duty Section Muster. As a reminder, on
12 February 2009 you received and acknowledged a CG-3307
entry for tardiness and failure to comply with uniform standards.”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard .”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
 OnMarch 16th, 2009, BM3 Adam reports for Duty
Section Muster 45 minutes late. When BM3 Adam
does report for duty, he is still in need of a haircut.
Level One: What is the problem?

What is the member doing/not doing that he/she is

suppose to be doing or not doing? 1
2
Example:

“This is an adverse administrative remarks entry to inform you 3

that on this day you were 30 minutes late for Duty Section Muster
onboard the USCGC Hasselbeck. Upon arrival you were found to
be in need of a regulation haircut. You made no attempt to
contact the OOD or your Section Leader to inform them that you 4
were going to be late for Duty Section Muster. As a reminder, on
12 February 2009, and 15 March 2009, you received and
acknowledged a CG-3307 entry for tardiness and failure to
comply with uniform standards.”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard.”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
On March 19th, 2009, BM3 Adam reports for
Duty Section Muster 45 minutes late. When
BM3 Adam does report for duty, he is still in
need of a haircut.
Level One: What is the problem?

What is the member doing/not doing that he/she is

suppose to be doing or not doing? 1
2
Example:

“This is an adverse administrative remarks entry to inform you 3

that on this day you were 30 minutes late for Duty Section Muster
onboard the USCGC Hasselbeck. Upon arrival you were found to
be in need of a regulation haircut. You made no attempt to
contact the OOD or your Section Leader to inform them that you 4
were going to be late for Duty Section Muster. As a reminder, on
12 February 2009, 15 March 2009, and 16 March 2009, you
received and acknowledged a CG-3307 entry for tardiness and
failure to comply with uniform standards.”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard.”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
On March 20th, 2009, BM3 Adam was place
on a six-month probationary period for
Unsuitability.
  Level One: What is the problem?

What is the member doing/not doing that he/she is suppose to be

doing or not doing?

1
Example:
2
“This is as adverse administrative remarks entry to inform you that for the
previous 4 months your conduct has been unacceptable. You have
demonstrated a pattern of abdication of responsibility and lack of
accountability for the following reasons: 3
On 10 January 2009, you received and acknowledged an adverse
administrative remarks entry (CG-3307) for financial irresponsibility;
On 12 February 2009, you received and acknowledged an adverse 4
administrative remarks entry (CG-3307) for being late for Duty Section
Muster, wearing an unsatisfactory uniform, and being in need of a haircut;
On 15 March 2009, you received and acknowledged an adverse
administrative remarks entry (CG-3307) for being late for Duty Section
Muster, and being in need of a haircut.
On 16 March 2009, you received and acknowledged an adverse
administrative remarks entry (CG-3307) for being late for Duty Section
Muster.
On 19 March 2009, you received and acknowledged an adverse
administrative remarks entry (CG-3307) for being late for Duty Section
Muster, and being in need of a haircut.”
Level Two: Why is it a problem?
What is the potential/actual adverse
impact of the member’s activities ON
1
MEMBER, COMMAND, OR BOTH?
2
Example:
3
“Your abdication of responsibility and lack of
accountability have negative consequences
4
upon yourself, other members of USCGC
Hasselbeck, and show a lack of understanding
of the Coast Guard Core Values of Honor,
Respect, and Devotion to Duty.”
  Level Three: How can you resolve the
problem?

What are the available options to the member to adequately 1

resolve the problem? 2
Example:

“You can begin to correct your pattern of misconduct by first reviewing

3
and then conforming to the Coast Guard core values of Honor, Respect,
and Devotion to Duty. To assist you in your review, you shall complete the
Accountability and Core Values training found at web site: 4
http://learning.uscg.mil/uldp/menu_solutions.asp?rid=23. You shall also
become familiar with the definitions of our core values at page 37 of Coast
Guard Publication 1. The core values are expected of every member of
the Coast Guard, irrespective of rate or rank and are more than just Coast
Guard rules of behavior; they guide our performance, conduct, and every
day decision making. We must embrace these values in our professional
undertakings as well as in our personal lives. You must set a good
example of subordination and attention to duty by exercising the Coast
Guard Core Values: Honor, Respect, and Devotion to Duty. In order to
help you accomplish this, you can seek the advice from your chain-of-
command, the Command Enlisted Advisor, a Chaplain, or a Counselor
from the Coast Guard Employee Assistance Program (EAP).
Level Four: What are the consequences if the
problem is not solved?

1
2
What are the potential consequences if member does not
make satisfactory effort to resolve the problem?
3
Example:
“You are hereby placed on a formal 6-month probationary period
in accordance with the Coast Guard Personnel Manual, 4
COMDTINST M1000.6 (series), Section 12.b.16, from 20 March
2009 to 21 September 2009. You are being placed on a formal
probationary period in order to provide you with the opportunity
to take corrective measures to overcome your misconduct. I will
recommend and initiate Administrative discharge processing in
accordance with Section 12.B.16 of the Coast Guard Personnel
Manual, M1000.6 (series) if I deem you are not working in good
faith and/or show significant improvement in overcoming your
deficiencies during this probationary period. While you remain in
this probationary period, you will not be recommended for
advancement.”
On May 10th, 2009, BM3 Adam’s Executive
Officer, LCDR Bob, receives another letter from
BM3 Adam’s landlord, Cindy. The letter explains
that BM3 Adam has still not paid rent for his
apartment.
  Level One: What is the problem?

What is the member doing/not doing that he/she

is suppose to be doing or not doing? 1
2
Example:

“This is an adverse administrative remarks entry to 3

inform you that the USCGC Hasselbeck received a letter
from your landlord that claims you have not paid your
rent for the last 6 months. As a reminder, on 10 January 4
2009, you received and acknowledged a CG-3307 entry
for financial irresponsibility for being 2 months late on

your rent with the same landlord.”

Level Two: Why is it a problem?
What is the potential/actual adverse
impact of the member’s activities ON
1
MEMBER, COMMAND, OR BOTH?
2
Example:
3
“Failure to make timely payments on your
rent establishes a pattern of financial
4
irresponsibility that reflects poorly on you,
the USCGC Hasselbeck, the Coast Guard,
and raises serious doubts regarding your
judgment, trustworthiness and reliability.”
 Level Three: How can you resolve the
problem?

What are the available options to the member to

1
adequately resolve the problem?
2

Example:
3
“To correct your personal financial situation, you
should consult with a Work Life financial counselor
4
(the Employee Assistance Program (EAP) (1-800-872-
4957, extension 563)) to discuss your monthly
finances and outstanding obligations, create
techniques for successful budgeting, and help you
manage your debt better through a comprehensive
financial plan. Prior to accepting new credit, you
should first evaluate your financial capabilities and
establish a budget which demonstrates the ability to
repay the new debt.”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if member

does not make satisfactory effort to resolve the 1
problem? 2

Example: 3

“Any further neglect and carelessness 4

concerning your personal financial situation
may affect your advancement opportunities,
duty assignments, qualification for
reenlistment or extension of reenlistment,
security clearance, and may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
On June 11th, 2009, BM3 Adam reports for
Duty Section Muster 45 minutes late. When
BM3 Adam does report for duty, he is still in
need of a haircut.
Level One: What is the problem?

What is the member doing/not doing that he/she is

suppose to be doing or not doing? 1
2
Example:

“This is an adverse administrative remarks entry to inform you 3

that on this day you were 30 minutes late for Duty Section Muster
onboard the USCGC Hasselbeck. Upon arrival you were found to
be in need of a regulation haircut. You made no attempt to
contact the OOD or your Section Leader to inform them that you 4
were going to be late for Duty Section Muster. As a reminder, on
12 February 2009, 15 March 2009, 16 March 2009, and 19 March
2009, you received and acknowledged a CG-3307 entry for
tardiness and failure to comply with uniform standards.”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard.”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
On June 19th, 2009, BM3 Adam reports for
Duty Section Muster 45 minutes late. When
BM3 Adam does report for duty, he is still in
need of a haircut.
Level One: What is the problem?
What is the member doing/not doing that he/she is
suppose to be doing or not doing?

Example:
1
“This is an adverse administrative remarks entry to inform you 2
that on this day you were 45 minutes late for Duty Section Muster
onboard the USCGC Hasselbeck. Upon arrival you were found to
be in need of a regulation haircut. You made no attempt to 3
contact the OOD or your Section Leader to inform them that you
were going to be late for Duty Section Muster. As a reminder, on
12 February 2009, 15 March 2009, 16 March 2009, 19 March 2009,
and 11 June 2009, you received and acknowledged a CG-3307 4
entry for tardiness and failure to comply with uniform standards.
You were also placed into a probationary period on 20 March
2009, due to your repeated tardiness and violations of
COMDTINST 1020.6F (Uniform Standards).”
Level Two: Why is it a problem?
What is the potential/actual adverse impact
of the member’s activities ON MEMBER,
COMMAND, OR BOTH? 1
Example: 2
“Your repeated tardiness causes other members of the
USCGC Hasselbeck to assume your duties in addition to 3
their own until you finally arrive onboard. Your need for
a regulation haircut and unsatisfactory ODU’s violates
COMDTINST 1020.6F (Uniform Standards) and presents 4
an unprofessional appearance that reflects poorly on
you, the USCGC Hasselback, and the Coast Guard .”
Level Three: How can you resolve the
problem?
What are the available options to the
member to adequately resolve the problem?
1
2
Example:
3
“You are to report on time for each required Duty
Section Muster onboard the USCGC Hasselbeck, unless
otherwise authorized to do so. If you are going to be
4
late for Duty Section Muster, you are to immediately
contact the OOD or your Section Leader and inform
them that you are going to be late and why. You are to
familiarize yourself with and follow all applicable
requirements set forth in COMDTINST 1020.6F (Uniform
Regulations).”
Level Four: What are the consequences if the
problem is not solved?

What are the potential consequences if 1

member does not make satisfactory effort 2
to resolve the problem?
3
Example:
4
“Any further tardiness or violation of
COMDTINST 1020.6F may result in adverse
administrative action or disciplinary action
under the Uniform Code of Military Justice.”
LCDR Anthony R. Owens
Deputy Staff Judge Advocate
PACAREA/FORCECOM
Anthony.R.Owens@uscg.mil