DESKTOP

STREAMIN
G
BY: NEHA SHARMA
INTRODUCTION
“It creates a virtualized desktop that can be managed
centrally, yet offers the speed of local execution.”

Best alternative to phone based technical support.

 it’s a WEB BASED remote assistance application i.e.,

u can remotely view and control users computer.

Complete ASP support application.

No software to install and Application Independent.

How it works???
Additional applications and
operating system components are
fetched as needed.
Portions of applications reside in local cache memory.
Thus, applications are maintained at central server but run on
end user’s local machine.
Environment where application can be made available on
Devices is very managed and controlled way.
Centralized management made upgrades easier and faster.
 VARIOUS VENDORS
Soft Grid:-includes ‘Sequencer’, that encapsulates all of the
system changes that installation routine makes and places
them in a semi- virtualized environment.
Most mature approach
Suncor:- gave “Zero Touch Workstation”. Applications are
streamed and Virtualized, users can log on to any machine
and receive there own applications.
Suncor uses “METAFRAME” to provide thin Client access to
application that point to its back end databases.
 Arthur Hitomi:- Chief Technology officer specifies which
DLLs or other components can be virtualized , and which
need to talk to one another.
STREAMING DESKTOP
Aim is to centralize applications at the data center to make
them easier to manage and provision.
Servers run the application and give users remote access.
Earlier versions used “Blade servers” that simply moved the
processing of a PC to the datacenter and left the input and
display at user’s desk.
Now, “DUBBED” desktop streaming retains benefits of central
management without throwing away Desktop power.
Thus IT can manage a large number of clients from
Datacenter, rather then at each User’s desk.
Reduces the time and hardware cost by letting one server
provision multiple desktop clients.
VARIOUS TECHNOLOGIES
Citrix, Clear cube and Wyse technology support the use of
VMware and Microsoft Virtual machines on Blades and
server, which makes server hosted virtual machines accessible
to users through RDP .
Next release of VMware is ESX technology, which will
support load balancing across server, easier to maintain.
Ardence, Propero, Stream Theory and Wyse offered streaming
software that provisions entire desktop Env. From Server to
desktop PC.
Altiris, AppStream and Microsoft pushed concept to next
Level By streaming applications rather then Desktop, allowing
greater flexibility.
SIMPLIFYING MANAGEMENT
Ardence, Propero, Stream theory and
wyse centralize Application & Data.
Let users store data locally as well.
Altiris, AppStream and Microsoft’s
application tools let you set up applications in there own Virtual
Layer or Session.
They separate application- specific support files such as DLLs
and libraries from the underlying operating system
By separating into its own virtual layer, products prevent
software conflicts.
Manage communication among layers.
ADVANTAGES
Screen Sharing- Support rep remotely share control of a
user’s screen, mouse and Keyboard.

Web Based ASP solution- entirely web based, no need to

install any software.

Quick implementation- Get up and running with Desktop

Streaming is easy.

Flexibility- Many tools like real-time chat, file transfer and

screen sharing tools are provided
Application Independent- Desktop streamings’s
Versatile technology is browser which is application
independent.

Online management and Report Retrieval-

Administrators can review entire chat and session logs or
access daily reports through secure online administration
center.

User Interaction- allow user and the support rep to work

together in real time, encourages user participation.
VARIOUS TOOLS
Smart Box- User can leave Question in SmartBox located on
Support Providers Website which is routed to all online
support rep.

Help Alert- Support rep receives user question and then

responds thus establishing a connection between user and
support rep on communication server.

Chat Link- a chat sessions begin enabling both parties to

exchange messages. User and support rep can address
problem which will be solved by support rep.
Viewer- Help Alert opens the viewer to display user’s
desktop. Support rep can manipulate any screen element or
applications on users computer with mouse and keyboard
controls.

File Transfer- also support rep and user can send files to
each other, relies on firewall friendly technology that powers
screen sharing. These both can take place simultaneously.
ARCHITECTURE
•Designed for maximum
performance, reliability and
scalability.
•Driven by high capacity
servers and network
equipment.
•Clustered servers and backup
system for seamless flow.
•Robust architecture that
protects data and scales easily.
WEB SERVER -

maintained by cluster of high capacity UNIX web server.

 Switches monitor the network flow.
Distributes server request among all servers.
Initiate connection between user and support rep .

COMMUNICATION SERVER- facilitates three important Processes.

Screen sharing- enables screen sharing.

Session recording- records chat dialogue.
firewall access- facilitates firewall- friendly connection.
1. Network Reliability-
 constantly monitors network through custom monitoring
and altering tools.
 Performance data is collected regularly.

2. Firewall Configuration-
 streaming works with leading firewall protocols.
 May require ports and IP adjustments.

3. Security-
 Uses latest technology to ensure data exchanged between
users and support rep is completely secure.
 Uses password verification technology.
CONCLUSION
Can use web based assistance tools to efficiently
identify and resolve issues.
Provide scalable and reliable environment.
Ease of use and flexibility
Easy and low cost methods.
THANKS