LESSON OBJECTIVES

• TO DEFINE WHAT AN EMERGENCY IS AND BE FAMILIAR WITH EMERGENCY

MANAGEMENT.
• TO BE FAMILIAR WITH OFFICE FIRE SAFETY AND EVACUATION STRATEGIES.
• TO UNDERSTAND THE EMERGENCY CHAIN OF COMMAND.
• BE FAMILIAR WITH FIRE EXTINGUISHER SAFETY.
• BE FAMILIAR WITH MOUTH-TO-MOUTH PROCEDURES.
• TO KNOW WHAT TO DO IN THE EVENT OF VARIOUS EMERGENCIES.
• TO BE FAMILIAR WITH EVACUATION PROCEDURES FOR PEOPLE WITH DISABILITIES.
• TO BE CONFIDENT ON HOW TO SUCCESSFULLY EVACUATE THIS BUILDING.
 INTRODUCTION
This Emergency Handbook has been created as a way to introduce safety management
and commitment to our staff as well as any visitors we may have in our office.

• An Emergency is any sudden or unexpected situation that can cause personal injury, death
to anyone in the office, can disrupt business operations, can cause damage to property, can
threaten the organization’s financial wellbeing, or image to the public, and therefore,
requires instant attention and corrective action.

• Emergency management is the process of developing or maintaining plans to prepare,

mitigate, respond to, and recover from an emergency. Having plans developed will only
help if there are drills put in place, training available, and equipment is tested regularly.
This document serves as a form of emergency management.
EMERGENCY CONTACTS
Life Threatening Emergency Numbers
Police/Ambulance/Fire…………………….911

Non-Life-Threatening Emergency Numbers

Building Security………………………....(404)-956-8674
Local Police Department…………………(770)-434-9481
Local Fire Department……………………(770)-528-8000

Medical Facility Numbers

Wellstar Windy Hill Hospital…………….(770)-644-1000 (less than a mile away)
Northside Hospital………………………..(770)-792-1234 (9 miles away)
Georgia Poison Center…………..………..(800)-222-1222 (13 miles away)
 BUILDING INFORMATION
• There are two exit routes. One located in the front of the office, and one located in the back.
• The first aid kit is located in the first cabinet to the right, in the copy room.
• We have seven exit signs in our office.
• There is a fire pull alarm, and a fire extinguisher located by each stair case. (Outside the office)
• We have three fire extinguishers in the office.
• One is located in the front of the office, one near the conference room, and the other is towards the back.

Address of Building: Make-A-Wish Georgia

1775 The Exchange SE Ste 200,
Atlanta, GA 30339

Description of Location: The Triangle Building

2nd Floor, Suite 200.

Evacuation Assembly Point: SECOND ROW OF PARKING LOT.

EMERGENCY CHAIN OF COMMAND
1. Emergency Management Coordinator (LaTonya Johnson)
2. Assistant Emergency Management Coordinator (Veronica Sheehan)
3. Safety Officer (Beth Parmer)
4. Department Assistants (All Wish Coordinators)
5. Director of Communications (Amy)
 EMERGENCY MANAGEMENT COORDINATOR
• Has primary responsibility over management of any emergency management
decisions.
• Keep the Emergency Handbook.
• Designate Emergency Management team members.
• Train team members.
• Hold regular meetings to review the handbook.
• Conduct emergency management training for employees.
• In charge of business continuum management.
 ASSISTANT EMERGENCY MANAGEMENT
COORDINATOR
• Assists the EMC and assumes the responsibilities in the absence of the EMC.
• Support the EMC with coordinating the Emergency Management Team.
• Attend meetings to review the handbook with appointed team members.
• Assist in emergency management training for employees.
• Help with business continuum procedures.
 SAFETY OFFICER
• Partakes in regular safety inspections to keep the office operations safe.
• Informs staff on potentially unsafe actions and offers corrective actions.
• Ensures that all safety equipment is accessible and it its correct location.
• Communicates to the building security to inform them on the incident.
• Ensure that all staff has congregated to the designated assembly point.
 DEPARTMENT ASSISTANTS
• Inform staff members when an evacuation is initiated.
• Conduct an inspection that all staff members and visitors have evacuated the office
following a fire alarm.
• Provide the EMC with verification that the building was cleared, or any
information of anyone still remaining in the building.
• Commence roll call once everyone has safely evacuated.
 DIRECTOR OF COMMUNICATIONS
• The one and only person Speak on behalf of the Make-A-Wish Georgia chapter
regarding any emergency incidents.
• In charge of any and all telephone inquiries from the public concerning the incident.
• Inform other Make-A-Wish chapters of any incident that occurs.
• Prepare discussion points for all media inquiries.
EMERGENCY TELEPHONE ETIQUETTE
• Always call from a safe location away from the emergency.
• Remain as calm as possible.
• Tell them who you are.
• Prepare yourself to answer these questions:
○ Where is the emergency located?
○ What kind of emergency is this?
○ What caused the emergency situation?
○ What time did the incident occur?
BUILDING ALARMS
• Visual Alarms - A strobe light that you can see.
• To catch your attention in case you are unable to hear the alarm.
• Placed in hallways.
• Are six feet above the floor level on the wall.
• Audible Alarms – A buzzer that you can distinctly hear.
• Can be heard throughout the entire building.
• Located on the ceilings of almost every room.
EVACUATION PROCEDURES (STAFF)
• Anyone occupying our office must immediately exit the building and meet at the
assembly point.
• Immediately stop working
• Do NOT panic.
• Collect any personal items you cannot go without for many hours.
(keys, purse, medication, phone, glasses)
• Close all office doors, but don't lock them.
• DO NOT USE THE ELEVATOR. (Unless there is no other way)
• Walk to the designated meeting location.
• Remain at the meeting location and wait for further instructions.
 POST-EVACUATION PROCEDURES
• Remain calm, stay together, and patiently wait for roll to be called.
• Do not leave the meeting point.
• If employees are sent home, the decision to do so would be authorized by the CEO, the
vice president, or by the EMC.
• The EMC will stay up to date on when it is safe to resume work.
• If the building is closed the day following the incident, the EMC will keep staff up to
date each evening, until the office is safe to resume work.

• **Refrain from re-entering the building or office until you have been given
permission from emergency personnel that it is safe to do so.**
 FIRE PROCEDURES
• IF YOU FIND A FIRE
• IF YOU ARE TRAPPED IN A ROOM
• IF YOU ARE CAUGHT IN SMOKE
• IF YOU HAVE TO ADVANCE
THROUGH FLAMES
FIRE EXTINGUISHER
• SMALL TRASH CAN, OR OTHERWISE
CONTROLLABLE.
• CLASS A FIRES: PLASTIC, WOOD, CLOTH, OR PAPER.
• CLASS B FIRES: FLAMMABLE LIQUIDS.
• CLASS C FIRES: ELECTRICAL FIRE OR A FIRE
INVOLVING AN APPLIANCE.
• A “CLASS ABC” CAN BE USED FOR ANY OF THE
ABOVE CLASSES.
• SHOULD A FIRE EXTINGUISHER BE USED AT ALL, IT
WILL NEED TO BE REPLACED (SAFETY OFFICER).
MOUTH-TO-MOUTH
• If someone can't breathe on their own, the top priority is to assist.
• First, check for signs of breathing.
• Tap the victim and ask them, “Are you Okay?”
• If they don't respond, point to someone and shout for them to call for help. Then,
proceed as follows:
1. Airway
2. Breathing
3. Circulation
POWER FAILURE
• Safety Officer is responsible for informing the building security.
• Turn off any light switches.
• Unplug or power off any appliances.
• Check the elevators. If anyone is inside, report it to building security and emergency
personnel.
• If the outage lasts more than a few minutes, begin to move people to naturally lit areas
where there are windows available.
• If an evacuation is necessary, proceed with the evacuation procedures.
 ELEVATOR FAILURE
• Remain as calm as possible.
• Call for assistance using the
emergency phone.
• If there is no emergency phone, initiate
the emergency alarm (red button) to
call for help.
• Emergency personnel will arrive soon
to assist you.
 EVACUATION FOR THOSE WITH DISABILITIES
• Assist anyone with disabilities if possible.
• Refrain from using elevators unless given permission by authorized personnel.
• Engage in the buddy system.
• If a person is in danger and is unable to wait for professional assistance, attempt a
rescue evacuation.
• Always be sure to ask someone with a disability if they require assistance Prior to you
helping them.
• Make sure to ask if they need assistance with any necessary equipment they might
need.
• Blindness or Visual Impairment
• Deafness or Hearing Loss
• Mobility Impairment
FIRE PREVENTION TIPS
 Do not prop doors open, or block exits.
 Do not burn candles, scented oils, or have any heating appliances at your work area.
 Switch appliances off after you have finished using them.
 Use appliances in a safe way, and refrain from overloading sockets.
 Make sure all paper is always filed away and kept away from heat.
 Never run cords under rugs, or carpeting. Use cord protectors.
 Check smoke alarms.
 Designate an area outside the building for smoking.
 No fire selfies, or social media posts. Your life is more important than your social media
page.
 FIRE SAFETY CHECKLIST
This checklist should be completed by each employee at least every 6
months, and at least once prior to the annual building evacuation drill.

• Smoke Alarms
• Fires in the Office
• Escape Plan
• When Reporting A Fire
• False Alarms
LAYOUT OF OFFICE
 PROJECT OBJECTIVES
• TO INCREASE FIRE SAFETY KNOWLEDGE OF STAFF MEMBERS BY 50% , BY
CREATING A FIRE MANUAL TO REFERENCE BEFORE MAY 1ST.
• TO PROVIDE STAFF MEMBERS WITH 50% MORE CONFIDENCE IN EVACUATING BY
DOING A PRACTICE EVACUATION ON MARCH 28TH.
• TO DECREASE EVACUATION TIME BY 20% BEFORE MAY 1ST, BY DOING A NEEDS
ASSESSMENT AND CONDUCTING ANOTHER DRILL.
 PROJECT
• Created a flyer that stated we would be having a fire drill on March 28th.
• I created a basis of my fire evacuation manual and informed the staff members on
how to properly evacuate.
• We discussed the best routes for the evacuation, and we seemed very ready for the
drill.
• On March 28th almost all of the employees were present that day which made this
a perfect day! There was also ice cream used as bribery to participate.
• After timing how long it took for all the staff members to get to the assembly point,
I knew we needed to strengthen our skills in the case of a real emergency.
• Our time was a minute and forty-eight seconds to fully evacuate.
 NEEDS ASSESSMENT
• On the day of the drill, there were a few things that I realized we could change in order
to decrease our time, and effectively get everyone out more quickly.
• On the first run, there were boxes blocking our exit towards the back of the building.
• I created this as a task for the Emergency Chain of Command to check for routinely.
• This alone could have drastically changed our time, but this was not enough.
• I also changed up who would be doing certain tasks.
• For the department assistants, and the Safety Officer, they must ensure everyone has
vacated during an evacuation. I chose them because they are already located in the
back, there are many of them, and they do not have to go far to complete this task.
SECOND DRILL
• After assigning tasks and implementing them, our second drill went much more
smoothly.
• This time there were no boxes blocking the exit routes.
• I also found that doing a drill once before prepared the staff for this evacuation a
little more. This definitely strengthened their confidence on how quickly and
efficiently we can evacuate!
• Our time decreased a lot! It ended up taking us a minute and twenty-three seconds to
get out of the building. That is twenty-five seconds that could save lives!
EVALUATION
• I think conducting the initial drill really helped the staff prepare mentally for
evacuation.
• Introducing the tasks to the staff made the evacuation more efficient.
• I believe all of my objectives were met.
• The staff did not know about the second drill. So, when it was initiated, they were
confused and not sure if it was a real fire. I felt that this helped them take it more
seriously, and their actions were similar to how they would be in the event of a real
emergency.
• Following the second drill, the time it took for everyone to evacuate decreased by
twenty-five seconds. I think my fire manual and use of drills drastically improved
Make-A-Wish Georgia's knowledge on fire safety education!
 KAHOOT

HTTPS://CREATE.KAHOOT.IT/SHARE/FIRE-SAFETY/89FE7006-F7BB-4460-87BC-9BE370970E5C
WHAT NOT TO DO

HTTPS://YOUTU.BE/GO8N3L_AERG
1:20-4:00
WORKS CITED
1. Emergency Response Handbook. (n.d.). Retrieved March 12, 2019, from https://safety.gwu.edu/emergency-
response-handbook Emergency Response Plan. (n.d.). Retrieved March 12, 2019, from
https://www.ready.gov/business/implementation/emergency

2. Fire and building evacuation. (n.d.). Retrieved March 12, 2019, from https://www.washington.edu/uwem/plans-
and-procedures/fire-and-building-evacuation/

3. UNITED STATES DEPARTMENT OF LABOR. (n.d.). Retrieved March 12, 2019, from
https://www.osha.gov/SLTC/etools/evacuation/evac.html

4. Welcome to National Preparedness. (2018, June 20). Retrieved March 12, from https://training.fema.gov/

5. What is EMERGENCY? definition of EMERGENCY (Black's Law Dictionary). (2012, October 19). Retrieved
March 12, 2019, from https://thelawdictionary.org/emergency